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      Customer Success Manager Interview

      Jun 12, 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Block

      Interview

      The recruiter did not call during our scheduled first round phone screen. He did not reach out with any update or attempt to reschedule until after the weekend. Phone screen went normal and moved on to the next round which was a b2b interview with a peer and direct manager. I reached out to the recruiter for advice on how to prepare for the role on a Monday for the Friday interview and there was no response from the recruiter. I went into the Friday interview blind not knowing what the conversations were going to be about. Both interviewers were extremely nice and I felt the conversations were great. On Monday, the recruiter reached out to set up a time for feedback. I asked to schedule a time and had not received a response. 3 days later, I received a no-reply saved text email from the cash app team saying they moved forward with other candidates. It's great they found a better fit but I would have loved more communication from the recruiter and feedback on the entire process. It's tough leaving an interview feeling like it went well and ending up not getting the job without any context whatsoever.

      Interview questions [1]

      Question 1

      Tell me about people management strategy.
      2 Answers
      3

      Other Customer Success Manager interview reviews for Block

      Customer Success Manager Interview

      Jul 26, 2021
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Block (Atlanta, GA) in Jun 2021

      Interview

      Interview process was quick, concise, and exactly what was described during the recruiting process. Started with a phone screen with recruiter, then phone (video) screen with hiring manager, and then a ~3 hour panel interview. The panel interview was focused on STAR method and was broken into parts with 1 part being with potential peers and the other part (2 hours) with the hiring manager and 2 other peers of the hiring manager.

      Interview questions [1]

      Question 1

      The interviews were focused around STAR questions and I don't recall the specific questions.
      Answer question

      Customer Success Manager Interview

      Feb 17, 2020
      Anonymous interview candidate
      Scottsdale, AZ
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Block (Scottsdale, AZ) in Feb 2020

      Interview

      Applied on LinkedIn, received an email a couple days later that they were interested. Received a separate email to schedule a time for a phone interview. Never received that call. Very disappointing from a company looking to grow in this ever changing industry.

      Interview questions [1]

      Question 1

      Nothing. They never called.
      1 Answer
      2

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