applied to 4 BB stores online, got called by 2 of them, one person in HR asked me a series of questions over the phone and said I had no experience. She even said she'll give it to the manager to review but more then likely it wont go through. The other person in another BB from HR called me to set up an interview. During the Interview day I left 1hr and 30 min early thinking that's plenty of time. Nope the stupid big accident making me 2 hrs and 30 min late. I agree it is still considered my fault for being late but when you call the store 6 times with a 15 min waiting period for each call + 3 calls to the HR to notify them about the accident no one picked up. I was so shocked. Got there and they still went ahead with the interview which was nice of them even though i knew i was not going to be processed after that day. The interview was like everyone else said on this site, asking more about retail questions then the technical aspects. They only asked one technical question lol (which I will mention below). The manager even said the position was not an entry level position even though the job description said "entry level". He went on to say that to get into that position without experience was to start as a computer sales associate, lol (mind you, you have to work 6 months to even get noticed after that it's not a 100% promotion to the position in geek squad). After that I got all 4 rejection emails. Forgot to say I have a Bachelors degree in computer network security and certs.
Interview questions [3]
Question 1
How would you explain something technical to a client?
Process started with an online interview panel where you are given a question / scenario and record your response. If you are accepted you then interview at the location you will be working with the Geek Squad manager.
I applied online. The process took 2 weeks. I interviewed at Best Buy (San Jose, CA) in Oct 2025
Interview
I applied in October 2025. 2 weeks later I believe a field manager called me. Although he told me that he as already following up with candidates before me, he asked me if I can interview the next day with another person then next day. At this point, I knew I was probably not going to get a position. After I came in the next day, the person who I was to be interviewed with was standing behind the front counter working with a customer, even though I came before the customer and notified his coworkers. After waiting over 10 minutes for him to be finished with customer, he took me all the way to the back. He asked me a lot of situation questions, probably 15-20 questions. One might think these are easy questions. But, to me, they were quite challenging because I had to remember a lot of situations that related to these questions on the fly. I also remember that one needs to be able to fix and replace glass of mobile device. I didn't realize that this is one of the requirements as it was not mentioned in the job description. Of course, I don't remember every single question at the top of my head, but I'll put here what I do remember.
Made me wait over 15 min, not a huge deal, definitely didn't feel like they needed people. Never heard back from them. Managers seemed respectful of the fact I was in University and said many employees in the area are in school or working on something else.
Interview questions [1]
Question 1
How I would describe a new product to a new customer.
