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      Customer Success Manager (Call Center) Interview

      Jun 1, 2016
      Anonymous interview candidate
      Goleta, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at AppFolio (Goleta, CA) in May 2016

      Interview

      The interview was pretty awkward. Both the interviewers were really emotionless and I couldn't tell if the interview was going well or not. One of the interviewers was wording his questions in a confusing way, so it made the interview a little bit harder. Honestly, some of the questions they asked really had nothing to do with the job. I was quite confused after the interview why I was being asked some of those questions. Long story short, I never got a email back so I just assumed I didn't get the job.

      Interview questions [1]

      Question 1

      Tell me about a time you had to ask for help? What skills do you bring to App folio? What do you know about App Folio?
      Answer question
      5
      avatar
      AppFolio response
      10y
      Thank you for providing feedback on your interview experience. Here at AppFolio we use a strengths-based approach in our interviews to help us match each candidate’s traits and strengths to the important tasks of each job. Open-ended questions like you experienced provide helpful insight for this determination. Regarding our lack of follow-up, it is not acceptable to us that you have not heard back on your interview outcome. Please feel free to email me at bryan.black@appfolio.com and I’ll promptly get back to you.

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