Air Canada Customer Service Representative Interview Questions
Updated Jan 26, 2021
Location
- Worldwide
- Canada - All Cities
- - Quebec
- - Montreal, QC Area
- - Quebec, QC Area
- - Sherbrooke, QC
- - Alberta
- - Calgary, AB Area
- - Edmonton, AB Area
- - British Columbia
- - Vancouver, BC Area
- - Terrace, BC
- - Whistler, BC
- - Manitoba
- - Winnipeg, MB Area
- - New Brunswick
- - Saint John, NB Area
- - Newfoundland and Labrador
- - Saint John's, NL Area
- - Nova Scotia
- - Halifax, NS Area
- - Ontario
- - Kitchener, ON Area
- - Ottawa, ON Area
- - Thunder Bay, ON Area
- - Toronto, ON Area
- - Prince Edward Island
- - Toronto, PE
- - Saskatchewan
- - Saskatoon, SK Area
- Australia - All Cities
- - New South Wales
- - Newcastle, Australia Area
- Bangladesh - All Cities
- - Dhaka
- - Dhaka, Bangladesh Area
- Brazil - All Cities
- - São Paulo
- - Sao Paulo, Brazil Area
- France - All Cities
- - Ile-de-France
- - Lagny-sur-Marne
- Germany - All Cities
- - Hesse
- - Frankfurt, Germany Area
- Italy - All Cities
- - Lazio
- - Rome, Italy Area
- Mexico - All Cities
- - Baja California
- - Mexicali
- - México
- - Mexico City, Mexico Area
- Singapore - All Cities
- - Singapore, Singapore Area
- Taiwan - All Cities
- - T'ai-pei
- - Tainan, Taiwan Area
- United Arab Emirates - All Cities
- - Dubai
- - Dubai, United Arab Emirates Area
- United Kingdom - All Cities
- - England
- - Slough, UK Area
- United States - All Cities
- - Arizona
- - Phoenix, AZ, US Area
- - California
- - Los Angeles, CA, US Area
- - San Francisco, CA, US Area
- - District of Columbia
- - Washington, DC , US Area
- - Florida
- - Miami-Fort Lauderdale, FL, US Area
- - Tampa, FL, US Area
- - Illinois
- - Chicago, IL, US Area
- - Kansas
- - Canada, KS
- - Toronto, KS
- - Maine
- - New Canada, ME
- - Maryland
- - Baltimore, MD, US Area
- - Massachusetts
- - Boston, MA, US Area
- - New Jersey
- - New York City, NY, US Area
- - New York State
- - North Dakota
- - Bismarck, ND, US Area
- - Washington State
- - Seattle, WA, US Area
Offer Received?
- All Candidates
- Received Offer Only
Interviews at Air Canada
Experience
Positive62%
Negative6%
Neutral32%
Getting an Interview
Applied online94%
Employee Referral3%
In Person3%
Difficulty
2.6
AverageHardAverageEasy
Interviews for Top Jobs at Air Canada
- Flight Attendant (322)
- Customer Sales and Service Agent (49)
- Station Attendant (36)
- Customer Service Representative (32)
- Customer Service Agent (23)
- CSSA (19)
- Bilingual Customer Service Representative (15)
- Agent De Bord (13)
- Concierge (9)
- Agent de bord - Flight attendant (9)
- Analyst (8)
- Customer Service and Sales Representative (8)
- Customer Sale and Service Agent (7)
- Customer Service (6)
- FA (5)
- Customer Services Agent (4)
- Financial Analyst (4)
- Flight Attendant - Air Canada Rouge (3)
- Ramp Agent (3)
- Software Developer (3)
- CSA (3)
- Bilingual Customer Sales and Service Agent (3)
- Bilingual Flight Attendant (3)
- Manager (3)
- Bilingual Customer Sales and Service Agents (2)
- Bilingual Customer Service (2)
- Cabin Service (2)
- Call Center Agent (2)
- Bilingual Customer Sales and Service (2)
- Administrative Clerk (2)
Found 34 candidate interviews
Popular
- Popular
- Most Recent
- Oldest first
- Easiest
- Most Difficult

Anonymous Interview Candidate in Ottawa, ON
Declined Offer
Positive Experience
Average Interview
Application
InterviewI applied online. The process took 3 weeks. I interviewed at Air Canada (Ottawa, ON) in Jan 2020
It went in 2 phone interview the first one to see your motivation and experience the second one to see how is your French and English and the third one is a face to face interview
Interview Questions
- Any complex situation with a customer

Anonymous Employee in Vancouver, BC
Accepted Offer
Neutral
Experience
Average Interview
Application
InterviewI applied in-person. The process took 1 day. I interviewed at Air Canada (Vancouver, BC) in Nov 2019
The interview process was done in one morning with different recruiters. The recruiters were looking mostly for bilingual and people that could start as soon as possible.
Interview Questions
- Are you flexible with your schedule and willing to work any available shifts?
Helpful (1)

Anonymous Interview Candidate in Toronto, ON
Declined Offer
Neutral
Experience
Average Interview
Application
InterviewI applied online. I interviewed at Air Canada (Toronto, ON) in Oct 2019
Phone call on bilingual communication, f2f interview.. not really much actually maybe it means I didn’t get the job... Did the f2f last week told me it’s going to take a week or two for them to contact me regards to hiring. I’m just going to wait for now and see how it goes.
Interview Questions
- Tell me one time when you dealt with difficulty with customers

Anonymous Interview Candidate in Calgary, AB
No Offer
Neutral
Experience
Easy
Interview
Application
InterviewI applied online. I interviewed at Air Canada (Calgary, AB) in Sep 2019
Group interview, little to no explanation on what is required. Basically you respond by “email” to a customer complaint. For 30 min then you switch sides and read a short story and answer questions about it.
Interview Questions
- What should the title of the story be called?
Helpful (1)

Anonymous Interview Candidate in United States
No Offer
Positive Experience
Easy
Interview
Application
InterviewI applied online. I interviewed at Air Canada (United States)
I applied online , I was contacted within 2 weeks to schedule a phone interview very nice lady from Montreal for next week. very fast and easy process. hopefully everything goes well.

Anonymous Interview Candidate in Canada
No Offer
Positive Experience
Easy
Interview
Application
InterviewI applied online. I interviewed at Air Canada (Canada)
Got an email for a video interview one day after i applied online. The interview was easy with basic customer related questions. I got an email after 2 months of applying.
Interview Questions
- When was the last time you went beyond and above for a customer?

Anonymous Employee in Tampa, FL
Accepted Offer
Neutral
Experience
Easy
Interview
Application
InterviewI applied through an employee referral I interviewed at Air Canada (Tampa, FL) in Feb 2019
I applied about 2 weeks ago and they called me to schedule a phone interview 2 days later. The day of the phone interview, she called me 30 minutes before my actual set time because "something came up". First, she got through the status questions (where do you live, can you work in this country, etc). Then she asked me 5 questions about very specific situations I was faced with at work. She asked me to go into detail and not give general responses on how I deal with something, rather say exactly what I did. They scheduled me for both an English and a Spanish language test very early the next morning and a face to face interview the same day.
Interview Questions
- Tell me about a time you went above and beyond for a customer
- Tell me about a time you had a set list of priorities and then you had to deal with another list of priorities. How did you deal with that change?
- Tell me about a time a project you were working on didn't go as planned and what you did.
- Tell me about a time when someone asked you a question and you didn't know the answer to it.
- Tell me about a time when you were faced with problems with a member on your team and how you dealt with it.

Anonymous Interview Candidate in Toronto, ON
Declined Offer
Positive Experience
Average Interview
Application
InterviewI applied online. The process took 3 weeks. I interviewed at Air Canada (Toronto, ON) in Feb 2019
The phone screening and language assessments were good. They scheduled my language assessments during my phone interview. After the language assessments i got an email asking to pick a day and time (they give options) for a face to face interview. I have yet to my face to face but I’m looking forward to it
Interview Questions
- Basic questions: What does good customer service look like to you? How would you help a person who is very angry? What is your most recent employment place and what do you do there? Why do you want to work at Air Canada
Helpful (1)

Anonymous Interview Candidate in Edmonton, AB
Declined Offer
Positive Experience
Easy
Interview
Application
InterviewI applied online. The process took 3 weeks. I interviewed at Air Canada (Edmonton, AB) in Jan 2019
Phone Call interview followed by a language test. Post test you are contacted if they are still interested. The phone call is basic questions like availability followed by a few personal questions on how you would handle situations also why this position is a good fit for you.
Interview Questions
- Workplaces requires everyone to work together. When you have difficulty working together how did you fix it.

Anonymous Interview Candidate in Vancouver, BC
Declined Offer
Positive Experience
Easy
Interview
Application
InterviewI applied online. The process took 6 days. I interviewed at Air Canada (Vancouver, BC) in Dec 2018
It is only at stage one: phone interview for 35 mins and two language assessment tests. I still have one more language assessment needed. It's scheduled to be another phone call tonight.
Interview Questions
- Why do you want to work with Air Canada?
Work at Air Canada? Share Your Experiences

Air Canada
Click to Rate