Air Canada Customer Service Representative Interview Questions

It went in 2 phone interview the first one to see your motivation and experience the second one to see how is your French and English and the third one is a face to face interview

The interview process was done in one morning with different recruiters. The recruiters were looking mostly for bilingual and people that could start as soon as possible.

Phone call on bilingual communication, f2f interview.. not really much actually maybe it means I didn’t get the job... Did the f2f last week told me it’s going to take a week or two for them to contact me regards to hiring. I’m just going to wait for now and see how it goes.

Group interview, little to no explanation on what is required. Basically you respond by “email” to a customer complaint. For 30 min then you switch sides and read a short story and answer questions about it.

I applied online , I was contacted within 2 weeks to schedule a phone interview very nice lady from Montreal for next week. very fast and easy process. hopefully everything goes well.

Got an email for a video interview one day after i applied online. The interview was easy with basic customer related questions. I got an email after 2 months of applying.

I applied about 2 weeks ago and they called me to schedule a phone interview 2 days later. The day of the phone interview, she called me 30 minutes before my actual set time because "something came up". First, she got through the status questions (where do you live, can you work in this country, etc). Then she asked me 5 questions about very specific situations I was faced with at work. She asked me to go into detail and not give general responses on how I deal with something, rather say exactly what I did. They scheduled me for both an English and a Spanish language test very early the next morning and a face to face interview the same day.

The phone screening and language assessments were good. They scheduled my language assessments during my phone interview. After the language assessments i got an email asking to pick a day and time (they give options) for a face to face interview. I have yet to my face to face but I’m looking forward to it

Phone Call interview followed by a language test. Post test you are contacted if they are still interested. The phone call is basic questions like availability followed by a few personal questions on how you would handle situations also why this position is a good fit for you.

It is only at stage one: phone interview for 35 mins and two language assessment tests. I still have one more language assessment needed. It's scheduled to be another phone call tonight.