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      Level F - Service Desk Interview

      Sep 11, 2012
      Anonymous interview candidate
      Bengaluru
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Accenture (Bengaluru) in Mar 2010

      Interview

      First I got a call from the HR team to know if would be interested joining the company so that they can schedule the interview. I agreed for the interview to be schedule after 2 days. The complete interview process was over the phone First I got a call from HR asking for all the details like my experience, current role, why I like to join Accenture. It went around for about 15min and after which she updated that I would get a call from a soft skill trainer. Exactly after 1hr I received the call from soft skill trainer who asked about my experience and family back ground then she updated that I would get a call from the HR who I had spoken with. Received the call from HR who updated that I had cleared my 1st round and she wanted to arrange a technical round with one of the ops manger (the technical round was arranged after 3day) Received a call from Ops manager who asked about my experience and little bit of technical questions like what is outlook mail forwarding, backing up .PST, what is IE, how to refresh IE settings (restore defaults) and deleting cookies and temp files, what is OSI model (this because I had added CCNA in the resume) actually he was locking at my attitude and do I have the ability to learn things after which he updated that I would get a call from HR. Next day morning I received a call from HR stating that I had cleared all the rounds and negotiated the salary which was Rs.47,4000, I informed HR that I will think about it and will get back (took one week time). After a week I call back and updated the HR that I will not be able to take up the Job because I had got promoted at the current company where I was working.
      4