West Coast Dental FAQ

All answers shown come directly from West Coast Dental Reviews and are not edited or altered.

24 English questions out of 24

November 22, 2019

What is the work environment like at West Coast Dental?

Pros

Awesome team and great work environment. Love the incentives the company gives us.

Cons

Expensive insurance coverage. Training locations are too far

Awesome team and great work environment.

November 22, 2019

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July 31, 2020

How is the office food at West Coast Dental?

Pros

Flexible hours and Free Lunch when working

Cons

Owner pays when he gets paid by customers

Advice to Management

Improve pay

Flexible hours and Free Lunch when working

July 31, 2020

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February 13, 2019

What are working conditions like at West Coast Dental?

Pros

Ummm? It's a paycheck for now.

Cons

Where do I begin....this was an experience from hell. The whole office was a hot mess! I was thrown in with no training and expected to sink or swim right from day one. Every single day was such a struggle. They have their own software program that is just awful and unlike any other quality practice management software. It is so slow, not effective and just needs serious improvement. All employees are overworked and overwhelmed by the chaotic and disorganized environment. The patient load is tremendous and 90% is low income Medicaid pts. In order to make a profit from these state insured patients you have to pack them in like sardines. It's unfortunate for everyone, the staff, the patients and the doctors. In essence there is no way people are receiving quality care. The employees are worn out and the environment is exhausting. All patients wait at least a half hour but usually more. The staff is constantly changing. It happens so fast you barely have time to learn names. The company seems to prefer hiring Hispanics probably because the company is based out of California. The company wants you to upsell all these low income patients which is hard to feel good about. They are always cutting corners by not keeping supplies and materials stocked. Running out of necessities is not good business. The office is filthy and ugly and freezing cold. The hours are so long and if you need to take time off prepare to be treated like crap upon returning to work. Alot of the front office dont even have dental experience. The whole place is just a circus and everyone suffers for it. Take my advice if you are a dental professional with good skills look elsewhere for a job. This corporate dental office trend is for the birds. I think I may have developed PTSD from working at WCD. I know I deserve much better and so do the patients.

Advice to Management

Audit your offices, implement good working systems, provide training for new hires, quit moving people around, create job descriptions, reduce the amount of patients seen in a day, hire a full time hygienist and a hygiene coordinator, put an insurance coordinator/biller in each office to take all the calls and questions pts have about their bills, compensate employees and reduce turnover, have "secret shoppers" come in and report back about their NP experience. Dont hire people without some dental experience. And if you cant do any of that the you might as well just close your doors for good because you wont last long.

The office is filthy and ugly and freezing cold.

February 13, 2019

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March 5, 2020

What kind of work are different roles expected to perform at West Coast Dental?

Pros

Great family atmosphere, good hours and great pay

Cons

Always understaffed and several duties for 1 individual. Disorganized specialty department, lack of communication with offices and assistants

Advice to Management

Be more involved in the offices to experience what goes on daily. Instead of managing from a desk

Always understaffed and several duties for 1 individual.

March 5, 2020

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March 6, 2019

What is working from home like at West Coast Dental?

Pros

I love working for WEST COAST DENTAL INC. I’ve been with the company for 1 yr. I’m continuously learning new things. I love coming to work each day, especially because my office has the best team and manager to work with. It’s my home away from home family. WEST COAST DENTAL provides benefits and incentives that are great, to encourage us to meet our office goals or as a regional. But, diffidently our goal is to SERV our patients. We always treat everyone the way we want to be treated. SERVICE, EXCELLENCE, RESPECT & VALUE. I would definitely recommend to join the team!

Cons

The system sometimes crashes but we manage to pick up quickly and professionally

It’s my home away from home family.

March 6, 2019

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24 English questions out of 24