Wayfair FAQ

Have questions about working at Wayfair? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Wayfair.

All answers shown come directly from Wayfair Reviews and are not edited or altered.

62 English questions out of 62

September 15, 2020

Does Wayfair offer massages?

Pros

nice location in London, free massage

Cons

terrible repetitive work, unnecessary gossip

nice location in London, free massage

September 15, 2020

See 1 more answer

May 2, 2021

Does Wayfair offer relocation assistance?

Pros

1. Your coleagues that you do not directly work with are helpful and kind 2. You can get a blue card for a 46k salary (at least true for 2020 August). The 3k additional relocation fee is revoked because I didn't work with company for at least 2 years

Cons

My view in the following is biased because I honestly believe I was not performing as bad as to be sacked during the 6-months probation period. The evidence is that after Wayfair I found another job with 20% more pay in 3 three months. If you do not fundamentally agree with me on this please do not respond or take my advice seriously. 1. Some boss in EU marketing team do not appreciate their subordinate's work. To him/her, you are a variable that needs to be entered into his/her fotmula to get the result he/her wants. 2. The team atmosphere is made unpleasant by this practice and expectation. I know some colleagues contantly work over time without being paid and are too afraid(or unwilling) to leave their slack/email idle on paid vacation/sick leave. 3. Your hiring manager has a direct say on your performance. They would have claimed to help you "grow" if your performance are not good enough. They would also tell you “Wayfair has very competitive culture and the best ones get a 'average' review meaning that they 'meet' expectations. What left unsaid is that if, you are not obedient enough, or not 'performing' enough in his/her eyes, you will be rated as less than 'average' and the consequence is that you don't get the bonus that they are trying to promote to you at the offer stage or even get sacked. 4. Do not trust HR in this company. I mean some are really nice during interview. But in my experience, the one who appeared at the meeting with me and my manager, delivering the message that I was sacked, was the same person I made compaint to about my hiring mangeer when I was still in the company :).

Advice to Management

1. Try to hire less ex-consultant as managers (or associate director in Wayfair's EU office), or have the eagle's eyes to tell who is complacent and who knows business. 2. Try to involve HR's voice more to the managers' decision. It appears to me the manager's power overe the subordinate is unregulated, and maybe even not contested in all circmustances. 3. The burn rate is high and the satisfaction rate is low in the company for a reason. Do not trust the performance rating system works if the ones who use the system has the absolute power, and are never probably trained to know what it means.

The 3k additional relocation fee is revoked because I didn't work with company for at least 2 years

May 2, 2021

See answer

November 11, 2020

Does Wayfair offer dental insurance?

Pros

1 interview, hired on spot Decent pay Health, dental, vision coverage begins on day one

Cons

No room for growth within company High turnover high pressure

Health, dental, vision coverage begins on day one

November 11, 2020

See 2 more answers

February 10, 2019

Does Wayfair offer parental leave?

Pros

I have been working at Wayfair for 5 years and I have enjoyed it. The maternity policy is amazing and I love being able to work from home.

Cons

They can be very difficult about hidden disabilities but they have worked with me over the years. It can be very hard to move up in a way that would get you more into the business not just higher in customer service.

Advice to Management

Make more opportunities to move up that are not just escalation related, be more understanding about invisible disabilities.

The maternity policy is amazing and I love being able to work from home.

February 10, 2019

See 12 more answers

September 26, 2019

Does Wayfair have a pension plan?

Pros

- Cool people - fitness perks - pension scheme - great team outings

Cons

- disappointing 'management' - incompetent guidance - sell down the river moments with management - some colleagues as well as management often acting ill and not showing up to work or team events (or after a long team event) I worked for CastleGate, a division of Wayfair. I was let go to my surprise one day after I came to work still sick and cuffing cause I didn't want to leave my team alone. I had a lump in my throat when I've opened the door to that tiny meeting room in the basement, where someone from HR would sit, ready to let me go. Several weeks before, I had a bad feeling already as management where looking for every crumb they could find, to be negative about my work, even though most of people enjoyed working with me. I brushed it off as if everything would be ok and fine. On the day it happened, I was told from management 'you're not a good Wayfair fit', which is in my opinion just a made up reason to let me go. I have build beautiful relationships throughout 1/3 of Wayfair people. The people in the basement said "Today is your last day, please pack all your belongings and give your laptop and badge to IT at 5pm. We will escort you out of the building." I felt like a prisoner. Overall, I felt like it was a personal decision from management rather than an objective decision. In the end, I am happy that I am not there anymore, however, not the way it went. I think, management knew I couldn't respect them, when they are doing things that are simply not respectable e.g. cancelling team events on the same day because they suddenly had a doctor's appointment, saying they will come to work at noon after a long and loose summer party and then changing their mind not coming at all, favouring certain colleagues in such a explicit manner amongst other things I've noticed. I miss the cool people sometimes but I'm still in contact with some. The resonance and encouraging words from so many people in different departments through various platforms after I left were overwhelming and showed, that I didn't do such a bad job as they wanted me to believe. Be critical and reflective but also ask for other people's opinion if not sure to draw a better picture. A pity how it went but a life lesson forever.

Advice to Management

Be there for your team for real! Only because we have the rule in Germany, that you still get paid when you are sick without holiday deduction, doesn't mean it's a free pass to not show up when you're able to!

pension scheme

September 26, 2019

See answer
  • 1
  • 2
  • 3
  • 4
  • 5

62 English questions out of 62