Vivint Solar FAQ

All answers shown come directly from Vivint Solar Reviews and are not edited or altered.

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6 English questions out of 6

February 15, 2019

How are the career development opportunities at Vivint Solar?

Pros

Vivint Solar can be a great place if you are willing to work hard and put in the effort. Lots of opportunities to grow your career and be able to learn a lot of useful skills.

Cons

Many of the operations departments are silo-ed and fragmented. This can cause friction and doesn't lead to a "one team" mentality. Lack of communication can also be a big problem as many times departments don't realize the impact that their changes are making on other departments.

Advice to Management

Continue the quarterly CEO meetings. They are a great way to help employees feel engaged in the short and long term goals for the company.

Lots of opportunities to grow your career and be able to learn a lot of useful skills.

February 15, 2019

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March 11, 2019

What kind of career opportunities exist at Vivint Solar?

Pros

Great pay, flexible hours, training, room for advancement, rewards and incentives. Nice to get paid to help people save money.

Cons

Have to generate your own leads, 1099, no benifits

Advice to Management

Offer insurance even if it's a group insurance.

Great pay, flexible hours, training, room for advancement, rewards and incentives.

March 11, 2019

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February 8, 2019

Does Vivint Solar have any mentoring programs?

Pros

Laid back work environment which is stress free

Cons

No real mentorship, they dont manage you well at the beginning, which honestly I needed to perform this job better Door to door, when its cold its hard to get out, bad weather Commission only no base

Advice to Management

Please be better mentors to your new employees

No real mentorship, they dont manage you well at the beginning, which honestly I needed to perform this job better

February 8, 2019

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March 9, 2020

Why do Vivint Solar employees quit?

Pros

Great facility and cafeteria. Great employees.

Cons

We came to a termination agreement due to my open heart surgery, then my boss lied in front of me at the unemployment hearing to relieve them from paying unemployment.

Advice to Management

Don't lie.

We came to a termination agreement due to my open heart surgery, then my boss lied in front of me at the unemployment hearing to relieve them from paying unemployment.

March 9, 2020

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July 13, 2019

How are promotions handled at Vivint Solar?

Pros

Management has put a heavy focus on culture, and you can feel it. Free lunch (you just pay a small tax) 2 monitors at your desk, which is so helpful when switching between so many programs. The people here are really nice and welcoming. Only have issues with the older Male Supervisor on the floor being overbearing. Other than that, great people. Opportunity for growth is great. They try really hard to improve processes. In December I got yelled at all the time for issues with Transfers, but now they got it together and the customers are happier.

Cons

Promotions are easy to come by, but the promotion is to a made up position for $0.25/hr more. Employees must know how to handle highly escalated customers and understand complex processes for $12-$13/hr. Other companies pay their call center employees $16-$19/hr to answer basic questions and give things away for free when someone is upset. Here, you have to actually THINK! You're incredibly busy all day, so you don't really have time to engage. Sales Managers can do whatever they want and get away with it. They'll lie to a customer and we just have to deal with it and try to diffuse the situation.

Advice to Management

Hire more people so we get a small break between calls. It is exhausting having to be on the phones all day with no time in between. Get departments to work together. Interconnection ignores our questions and treats us like we are stupid. Make customer facing departments have inbound lines. Allowing people to only make outbound calls and have no way to reach them on an inbound line is frustrating. The Default team needs to be held accountable for lack of work on their cases...I end up dealing with their customer's backlash.

Promotions are easy to come by, but the promotion is to a made up position for $0.25/hr more.

July 13, 2019

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6 English questions out of 6