Tucows Workplace FAQ

Read what Tucows employees think about their company's workplace. Employees have questions about everything from the work environment, to the dress code and food at the office.

To picture yourself in what could be your new office, have a look at some of Tucows's office photos.

All answers shown come directly from Tucows Reviews and are not edited or altered.

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Benefits
Career Development
Compensation
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Culture
Diversity And Inclusion
Management
Senior Leadership
Work Life Balance
Workplace

6 English questions out of 6

December 10, 2020

What are meetings like at Tucows?

Pros

- Legacy domain business is extremely profitable, able to prop up more dysfunctional business units - Flexible working hours (assuming Toronto time) - Hiring is slow, expect several months buffer time

Cons

- Diversity and inclusion still a major problem, hiring a few token women in mid level roles isn't enough. The conservative libertarian CEO was paralyzed during BLM and COVID-19. - Heavy meeting culture, very difficult to find time focused time - expect long hours, regardless of office location. - Compensation is low compared to industry average, usual abuse of uni interns which is popular in GTA. - Only life'ers are trusted at the C suite level, each team has a cherry picked "trusted" ally of the CEO - super unprofessional and heavy nepotism. - Hiring and career advancement is very broken, unclear what HR actually does besides payroll and firing paperwork. - Several fiefdoms, especially on the support & technology arms - no wonder so many major projects have failed. - Tech leads against any modern technology from within the past decade, cloud computing - forget about it.

Heavy meeting culture, very difficult to find time focused time

December 10, 2020

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January 23, 2020

What is it like working with clients or customers at Tucows?

Pros

Benefits galore. Free meals by the volunteer committee.

Cons

Avoid this company at all costs. I worked at Tucows for just over two years. I had an impeccable attendance record and had great customer service feedback. I gave critical feedback in a positive light to help improve the working environment. Merit is simply not a factor at Tucows. You have to be a manager's pet to get somewhere. The huge efforts are largely ignored. Management only gives worthless mass emails to congratulate the group on a whole. Empty and meaningless.

Advice to Management

Management raised the salary for new employees but left the old ones out in the cold. They had managers select favourites to move over to another division with the pay increase. Those that were not chosen got stuck with the same salary of 3k less than the new recruits. A complete disgrace and why I recommend that no one work here. Ross Rader is an invisible executive of human resources. He doesn't even show up for the company Christmas parties (2017 and 2018).

I had an impeccable attendance record and had great customer service feedback.

January 23, 2020

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September 24, 2020

What is the work environment like at Tucows?

Pros

Good working environment with good moral compass.

Cons

Bad for waist lines and weight management

Good working environment with good moral compass.

September 24, 2020

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March 25, 2019

How do employees feel about working conditions at Tucows?

Pros

Great benefits 3 weeks paid vacation right off the bat Opportunities for promotions There's always a helping hand Most managers and seniors are helpful and willing to work with you There is time set aside for you once a week if you choose to use it where you can meet with your manager and discuss anything you'd like Food days on a monthly basis, always snacks available to help yourself to and lots of fruits for healthy eating You are trusted and treated like an adult until you give them reason to not treat you like an adult, which I think is extremely fair The company tries to make you feel appreciated as often and best as they can, although they do this for everyone is general in team channels, not normally as a direct message to you, although there are times you may get that depending on circumstances.

Cons

The job can get very repetitive, especially when known issues come into play. Scheduling is a bit unclear on how it works. It's usually good with providing weekends off every 3-4 months. One on one praise on a somewhat regular basis might give employees more motivation to keep working hard. Especially for employees who have been with the company for quite a few years and may feel stuck or in a slump with their position. Really no other cons, it really is a great place to work.

Advice to Management

I do think you should provide your long term employees some sort of benefit with scheduling for being with the company for so long, and it would also help keep them motivated when they possibly feel stuck and maybe help them feel rewarded and not "forgotten about" in a sense. Especially after the whole cost of living situation where new employees were hired on making more than employees working there for 2-3 years. Ever since that happened I know many people, including myself who felt hurt and unappreciated for being loyal/hard working. Other than that, I do really love the company and think you guys do whatever you can to make your employees happy, so kudos!

There is time set aside for you once a week if you choose to use it where you can meet with your manager and discuss anything you'd like

March 25, 2019

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June 21, 2020

How is the office food at Tucows?

Pros

- work from home option even before the pandemic - cool coworkers - free food when in office

Cons

- management needs work. A LOT of work. It’s hard being completely open with management about issues since job security is non existent. - “seniors” which are the supervisors lack diversity. Mainly white males and not enough women or people of colour. This is really showing of a company especially at a time like this. A BLM post does not suddenly fix your diversity issues. -no opportunities for growth. Yearly raises are literal pennies even if you have done well throughout the year. - management again. - the CEO is basically a ghost we hear about every once in a while. - clear priority goes out to their Toronto office. No room for growth in their St. Catharines office. The building is outdated and frankly seems unsafe. - their best employees still don’t feel as such. There’s not enough gratitude and if there is, it’s all words. The company is well off enough to give more to the employees rather than slashing customers bills for absolutely no reason. - you will feel overworked immediately when you start the job

Advice to Management

Read the reviews. There isn’t something here in all the reviews that shouldn’t be addressed. Give more to your customer service reps and maybe they’ll start showing up more than just the routine “how can I help” monologue every day. Teach customers to fend for themselves. There is no reason for a company to be so heavily reliant on calls anymore. Amp up the help articles and email and chat support and start working on eliminating calls. Your customers are abusive and there is no reason for anyone to be abused daily the way that your csr are.

free food when in office

June 21, 2020

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6 English questions out of 6

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