Tucows Senior Leadership FAQ

Read what Tucows employees think about senior leadership and the CEO at the company.

Tucows has a Senior Management rating of 3.7, and Elliot Noss, the CEO of Tucows, has an approval rating of 87% across the organisation.

All answers shown come directly from Tucows Reviews and are not edited or altered.

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2 English questions out of 2

February 3, 2021

How are senior leaders perceived at Tucows?

Pros

Strong focus on work-life balance, respect for your personal life, great efforts to improve and evolve in every area by the leadership team, lots of new and diverse hiring is bringing the company into a great spot. Hire amazing people, great benefits, nice culture, a very pleasant organization to work at. Many people coming from large corporate cultures find a home at Tucows. We are growing quickly and evolving a lot as a company. Lots of freedom for creativity and trying new things out.

Cons

Sometimes gaps in process/systems or wholistic thinking can lead to frustration amongst employees but its something everyone is thinking about and trying to improve

Advice to Management

Keep thinking about communication, how to scale the company at large and how every department works together and interacts not in silos.

life balance, respect for your personal life, great efforts to improve and evolve in every area by the leadership team, lots of new and diverse hiring is bringing the company into a great spot.

February 3, 2021

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June 21, 2020

What are some insights into the strategy or vision at Tucows?

Pros

- work from home option even before the pandemic - cool coworkers - free food when in office

Cons

- management needs work. A LOT of work. It’s hard being completely open with management about issues since job security is non existent. - “seniors” which are the supervisors lack diversity. Mainly white males and not enough women or people of colour. This is really showing of a company especially at a time like this. A BLM post does not suddenly fix your diversity issues. -no opportunities for growth. Yearly raises are literal pennies even if you have done well throughout the year. - management again. - the CEO is basically a ghost we hear about every once in a while. - clear priority goes out to their Toronto office. No room for growth in their St. Catharines office. The building is outdated and frankly seems unsafe. - their best employees still don’t feel as such. There’s not enough gratitude and if there is, it’s all words. The company is well off enough to give more to the employees rather than slashing customers bills for absolutely no reason. - you will feel overworked immediately when you start the job

Advice to Management

Read the reviews. There isn’t something here in all the reviews that shouldn’t be addressed. Give more to your customer service reps and maybe they’ll start showing up more than just the routine “how can I help” monologue every day. Teach customers to fend for themselves. There is no reason for a company to be so heavily reliant on calls anymore. Amp up the help articles and email and chat support and start working on eliminating calls. Your customers are abusive and there is no reason for anyone to be abused daily the way that your csr are.

clear priority goes out to their Toronto office.

June 21, 2020

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2 English questions out of 2