Tucows FAQ

Have questions about working at Tucows? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Tucows.

All answers shown come directly from Tucows Reviews and are not edited or altered.

37 English questions out of 37

October 2, 2021

Does Tucows offer an employee assistance or workplace counselling program?

Pros

They offer good company benefit

Cons

They have less references, less interactive. There are some T2 members, but basically, you need to do self-study before submitting the problem, otherwise, they will simply return with this answer. " Have you do this? or do that?"

Advice to Management

Hm. I honestly disappointed with saying "Sorry about that you are no longer..." I have heard only one sentence and have been fired even if I have spent 5 years with them. They did not explain the reason at all. I understand maybe something was not going well, but one of manager should explain the reason.

They offer good company benefit

October 2, 2021

See answer

October 21, 2020

Does Tucows offer vacation time?

Pros

Time off almost 5 weeks between vacation and personal time.

Cons

Lower pay compared to other companies

Advice to Management

Listen to the guys on the ground. Sometimes the dollar is not worth saving.

Time off almost 5 weeks between vacation and personal time.

October 21, 2020

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June 12, 2019

Does Tucows offer health savings accounts?

Pros

- If you're a developer, you'll get the latest hardware: high-end macbook pro, multiple monitors, all the dongles and hubs you could wish for - flexible work from home policy: as long as you get your work done, you can work from home one or two days a week (also a con, see below) - good emphasis on writing unit tests and a strong drive to bring legacy code up to date - good offering of snacks to fight the after-lunch food coma - decent RRSP program - bike storage area - wide sit-stand desks plus filing cabinet with lock for each employee - a growing focus on employee wellbeing (lifestyle and health spending account with League, good benefits, free massages)

Cons

- If you're NOT a CSR, Tech Support, or in HR / Talent Dev, you'll be sitting in a converted warehouse with poor lighting and no windows! If you need lots of natural light to thrive, better pass on a job here or you will be terminally depressed - Lifer-type employees who have been at the company for 10+ years have a "can't touch me" attitude and will despise new employees who disagree with their immutable notion of how things should be done - Will be hard to find support from your peers on some teams: collaboration seems to be discouraged and independent problem solving is favoured (I was criticized for seeking help in Slack within my first 3 months at the company) - Office is like a museum most of the time which can make it awkward to converse with peers - additionally, office is lacking in spaces for private conversations - There is no additional floor space to add new desks and there are not enough meeting rooms - WFH policy is too lax and seems to be abused which makes it more difficult to collaborate with peers (who has the time to fiddle with video calls for every single meeting?) - No formal career progression plan on some teams for certain roles - Onboarding lasted half a day and then I was thrust into my role with not a clue about how the other lines of business in the company work - Everyone at the company is getting older and having children: if you're looking for a younger, more dynamic crowd, continue with your search

Advice to Management

Place more of an emphasis on skills development and establish a more involved onboarding programme. Employees will do good work if you support them. If instead you treat them as replaceable resources, you'll see burnout and lack of commitment to the company. Finally, stop being cheap and expand the office already.

a growing focus on employee wellbeing (lifestyle and health spending account with League, good benefits, free massages)

June 12, 2019

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February 4, 2021

Does Tucows offer housing assistance?

Pros

Free lunches, donuts and full benefits

Cons

Inexperienced and ineffectual management Unfair salary practices Zero chance of advancement Elliot Noss is an arrogant, narcissistic, piece of work who has a small cult that kisses his rump. Ross Nader is a sniveling coward who hides behind his mistakes. These two need to be avoided at all costs!

Advice to Management

Just admit that all decisions are made at the top and you are just wasting time dealing with employees one on one.

Free lunches, donuts and full benefits

February 4, 2021

See answer

January 23, 2020

Does Tucows offer vision insurance?

Pros

Benefits galore. Free meals by the volunteer committee.

Cons

Avoid this company at all costs. I worked at Tucows for just over two years. I had an impeccable attendance record and had great customer service feedback. I gave critical feedback in a positive light to help improve the working environment. Merit is simply not a factor at Tucows. You have to be a manager's pet to get somewhere. The huge efforts are largely ignored. Management only gives worthless mass emails to congratulate the group on a whole. Empty and meaningless.

Advice to Management

Management raised the salary for new employees but left the old ones out in the cold. They had managers select favourites to move over to another division with the pay increase. Those that were not chosen got stuck with the same salary of 3k less than the new recruits. A complete disgrace and why I recommend that no one work here. Ross Rader is an invisible executive of human resources. He doesn't even show up for the company Christmas parties (2017 and 2018).

Free meals by the volunteer committee.

January 23, 2020

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37 English questions out of 37

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