Tucows FAQ

All answers shown come directly from Tucows Reviews and are not edited or altered.

24 English questions out of 24

June 3, 2018

Does Tucows offer health insurance?

Pros

- Flexible hours - Great work from home policy - Great healthcare benefits

Cons

- Business is so complex, you often don't know what's going on - Technology available to employees is very deficient and it makes it hard for you to get work done - Office could use a major upgrade. It's dark and depressing - Upper management runs the company with one goal in mind: stock price. They don't think about customers, innovation or employee satisfaction. As long as a decision drives stock price up, they'll pull the trigger - There is no long-term planning or vision. CEO only cares about Ting. The rest of the business are completely neglected. - Lack of transparency is a major problem. - Corporate culture lacks energy and personality

Advice to Management

Listen to what people say. Stop living on your own bubble. There is a good foundation in place and with a little bit of effort, Tucows can improve significantly.

- Great healthcare benefits

June 3, 2018

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March 29, 2019

Does Tucows offer health savings accounts?

Pros

Best benefits ever: flexible HSA and an LSA

Cons

There's no standard of judgement metrics, and nobody tells you how you're doing so when the end-of-quarter purge comes, and you're let go, you aren't given a clear reason.

Advice to Management

Return to the "Golden Era" of early double-aughts TUCOWS, and forget the internal power struggles and blatant favouritism that leave hard the working people dizzy and wondering what just happened when you inevitably fire them. Mr Noss was a great guy, but the lack of communication between levels and departments is very discouraging, and makes it feel like the left hand doesn't know what the right hand is doing.

Best benefits ever: flexible HSA and an LSA

March 29, 2019

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June 12, 2019

Does Tucows offer massages?

Pros

- If you're a developer, you'll get the latest hardware: high-end macbook pro, multiple monitors, all the dongles and hubs you could wish for - flexible work from home policy: as long as you get your work done, you can work from home one or two days a week (also a con, see below) - good emphasis on writing unit tests and a strong drive to bring legacy code up to date - good offering of snacks to fight the after-lunch food coma - decent RRSP program - bike storage area - wide sit-stand desks plus filing cabinet with lock for each employee - a growing focus on employee wellbeing (lifestyle and health spending account with League, good benefits, free massages)

Cons

- If you're NOT a CSR, Tech Support, or in HR / Talent Dev, you'll be sitting in a converted warehouse with poor lighting and no windows! If you need lots of natural light to thrive, better pass on a job here or you will be terminally depressed - Lifer-type employees who have been at the company for 10+ years have a "can't touch me" attitude and will despise new employees who disagree with their immutable notion of how things should be done - Will be hard to find support from your peers on some teams: collaboration seems to be discouraged and independent problem solving is favoured (I was criticized for seeking help in Slack within my first 3 months at the company) - Office is like a museum most of the time which can make it awkward to converse with peers - additionally, office is lacking in spaces for private conversations - There is no additional floor space to add new desks and there are not enough meeting rooms - WFH policy is too lax and seems to be abused which makes it more difficult to collaborate with peers (who has the time to fiddle with video calls for every single meeting?) - No formal career progression plan on some teams for certain roles - Onboarding lasted half a day and then I was thrust into my role with not a clue about how the other lines of business in the company work - Everyone at the company is getting older and having children: if you're looking for a younger, more dynamic crowd, continue with your search

Advice to Management

Place more of an emphasis on skills development and establish a more involved onboarding programme. Employees will do good work if you support them. If instead you treat them as replaceable resources, you'll see burnout and lack of commitment to the company. Finally, stop being cheap and expand the office already.

- a growing focus on employee wellbeing (lifestyle and health spending account with League, good benefits, free massages)

June 12, 2019

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June 19, 2020

How are the career development opportunities at Tucows?

Pros

Flexible work schedule Somewhat supportive management team Liberal work from home policy Little to no stress in accomplishing the tasks

Cons

Extremely poor career advancement opportunities. Candidates are preselected for roles, and then Job postings are rolled out. Little to no appreciation when you put in the time and effort. Management has no clue how to keep high achievers happy or recognized for that matter. You will encounter negative behaviours of work avoidance, and management does nothing. Endless call volume.

Advice to Management

No one has been able to explain how yearly appraisals are conducted. Or the factors that influence the rating. Or even the most basic aspect of a performance review of what does not meet / meets / exceeds expectations are. Start there maybe?

Extremely poor career advancement opportunities.

June 19, 2020

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April 9, 2019

What kind of career opportunities exist at Tucows?

Pros

- Excellent benefits(HSA and LSA) - Work from home - No dress code

Cons

- Customer advisors are treated with no respect and are just number on a sheet to management and exec's. - Call centre culture has taken over and there is no trust in advisors. - No room for advancement

Advice to Management

Reward your staff who work themselves to the bone. You've lost so many already and you will continue to. That said, seems you don't really care. You can always hire someone else right?

- No room for advancement

April 9, 2019

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24 English questions out of 24