Tucows Diversity And Inclusion FAQ

Read what Tucows employees think about diversity and inclusion at the company, and if their workforce is comprised and supportive of individuals of varying gender, ethnicity, age, sexual orientation, religion and other attributes.

Tucows has a diversity rating of 4.5.

All answers shown come directly from Tucows Reviews and are not edited or altered.

Does there seem to be diversity at Tucows?

7 English reviews out of 7

Sort by:

June 16, 2020

Pros

Work from home and remote flexibilty

Cons

There is a concerning lack of leadership at all levels within the organization. Changes are implemented with little thought given to the big picture and how changes will impact the parties who have to carry out the implementation and for the staff which will be handling the result of said changes. The organization claims to be about diversity and a 'meritocracy' but little room is provided for employees to demonstrate such merit. Unless you are an extrovert who is comfortable 'shutting up and playing ball' with your superiors you will not be provided any opportunity to advance. Diversity consists of 30 minute e-learning courses. Employees who spend the day shopping and/or on social media are given opportunity and promoted. Independent thought is not encouraged, you are expected to communicate only with your direct superior and when there is a lack of action/results you are disciplined for taking action yourself and speaking up about the challenges you face in your role.

Advice to Management

Hire/Promote management with actual leadership abilities. Respect support staff.

The organization claims to be about diversity and a 'meritocracy' but little room is provided for employees to demonstrate such merit.

June 16, 2020

Reviewed by: Support in Toronto, ON (Current Employee)

June 21, 2020

Pros

- work from home option even before the pandemic - cool coworkers - free food when in office

Cons

- management needs work. A LOT of work. It’s hard being completely open with management about issues since job security is non existent. - “seniors” which are the supervisors lack diversity. Mainly white males and not enough women or people of colour. This is really showing of a company especially at a time like this. A BLM post does not suddenly fix your diversity issues. -no opportunities for growth. Yearly raises are literal pennies even if you have done well throughout the year. - management again. - the CEO is basically a ghost we hear about every once in a while. - clear priority goes out to their Toronto office. No room for growth in their St. Catharines office. The building is outdated and frankly seems unsafe. - their best employees still don’t feel as such. There’s not enough gratitude and if there is, it’s all words. The company is well off enough to give more to the employees rather than slashing customers bills for absolutely no reason. - you will feel overworked immediately when you start the job

Advice to Management

Read the reviews. There isn’t something here in all the reviews that shouldn’t be addressed. Give more to your customer service reps and maybe they’ll start showing up more than just the routine “how can I help” monologue every day. Teach customers to fend for themselves. There is no reason for a company to be so heavily reliant on calls anymore. Amp up the help articles and email and chat support and start working on eliminating calls. Your customers are abusive and there is no reason for anyone to be abused daily the way that your csr are.

A BLM post does not suddenly fix your diversity issues.

June 21, 2020

Reviewed by: Customer Service Representative (Current Employee)

December 10, 2020

Pros

- Legacy domain business is extremely profitable, able to prop up more dysfunctional business units - Flexible working hours (assuming Toronto time) - Hiring is slow, expect several months buffer time

Cons

- Diversity and inclusion still a major problem, hiring a few token women in mid level roles isn't enough. The conservative libertarian CEO was paralyzed during BLM and COVID-19. - Heavy meeting culture, very difficult to find time focused time - expect long hours, regardless of office location. - Compensation is low compared to industry average, usual abuse of uni interns which is popular in GTA. - Only life'ers are trusted at the C suite level, each team has a cherry picked "trusted" ally of the CEO - super unprofessional and heavy nepotism. - Hiring and career advancement is very broken, unclear what HR actually does besides payroll and firing paperwork. - Several fiefdoms, especially on the support & technology arms - no wonder so many major projects have failed. - Tech leads against any modern technology from within the past decade, cloud computing - forget about it.

Diversity and inclusion still a major problem, hiring a few token women in mid level roles isn't enough.

December 10, 2020

Reviewed by: Anonymous Employee (Current Employee)

June 21, 2020

Pros

- work from home option even before the pandemic - cool coworkers - free food when in office

Cons

- management needs work. A LOT of work. It’s hard being completely open with management about issues since job security is non existent. - “seniors” which are the supervisors lack diversity. Mainly white males and not enough women or people of colour. This is really showing of a company especially at a time like this. A BLM post does not suddenly fix your diversity issues. -no opportunities for growth. Yearly raises are literal pennies even if you have done well throughout the year. - management again. - the CEO is basically a ghost we hear about every once in a while. - clear priority goes out to their Toronto office. No room for growth in their St. Catharines office. The building is outdated and frankly seems unsafe. - their best employees still don’t feel as such. There’s not enough gratitude and if there is, it’s all words. The company is well off enough to give more to the employees rather than slashing customers bills for absolutely no reason. - you will feel overworked immediately when you start the job

Advice to Management

Read the reviews. There isn’t something here in all the reviews that shouldn’t be addressed. Give more to your customer service reps and maybe they’ll start showing up more than just the routine “how can I help” monologue every day. Teach customers to fend for themselves. There is no reason for a company to be so heavily reliant on calls anymore. Amp up the help articles and email and chat support and start working on eliminating calls. Your customers are abusive and there is no reason for anyone to be abused daily the way that your csr are.

“seniors” which are the supervisors lack diversity.

June 21, 2020

Reviewed by: Customer Service Representative (Current Employee)

June 16, 2020

Pros

Work from home and remote flexibilty

Cons

There is a concerning lack of leadership at all levels within the organization. Changes are implemented with little thought given to the big picture and how changes will impact the parties who have to carry out the implementation and for the staff which will be handling the result of said changes. The organization claims to be about diversity and a 'meritocracy' but little room is provided for employees to demonstrate such merit. Unless you are an extrovert who is comfortable 'shutting up and playing ball' with your superiors you will not be provided any opportunity to advance. Diversity consists of 30 minute e-learning courses. Employees who spend the day shopping and/or on social media are given opportunity and promoted. Independent thought is not encouraged, you are expected to communicate only with your direct superior and when there is a lack of action/results you are disciplined for taking action yourself and speaking up about the challenges you face in your role.

Advice to Management

Hire/Promote management with actual leadership abilities. Respect support staff.

Diversity consists of 30 minute e

June 16, 2020

Reviewed by: Support in Toronto, ON (Current Employee)

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7 English reviews out of 7

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