Tucows Career Development FAQ

Read what Tucows employees think about career development at the company. Employees have questions about everything from promotions and mentoring to job security.

Tucows has a career opportunities rating of 3.5.

All answers shown come directly from Tucows Reviews and are not edited or altered.

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Benefits
Career Development
Compensation
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Culture
Management
Senior Leadership
Work Life Balance
Workplace

5 English questions out of 5

January 21, 2021

How are the career development opportunities at Tucows?

Pros

Great work environment, Great team and a lot of opportunities to gain experience

Cons

I wish there was no covid so I could get a chance to work in office

Advice to Management

Keep doing what your doing

Great team and a lot of opportunities to gain experience

January 21, 2021

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April 9, 2019

What kind of career opportunities exist at Tucows?

Pros

- Excellent benefits(HSA and LSA) - Work from home - No dress code

Cons

- Customer advisors are treated with no respect and are just number on a sheet to management and exec's. - Call centre culture has taken over and there is no trust in advisors. - No room for advancement

Advice to Management

Reward your staff who work themselves to the bone. You've lost so many already and you will continue to. That said, seems you don't really care. You can always hire someone else right?

No room for advancement

April 9, 2019

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January 10, 2019

How are promotions handled at Tucows?

Pros

-mostly great people to work with. -no dress code. -good benefits.

Cons

-location. dufferin & king isn't exactly the safest area of town. i got mugged waiting for the streetcar after finishing a 3-1130 shift (then got in trouble for refusing to take the work laptop home with me every night after that) -there is a lot of pettiness from other employees. if you say something they don't like, instead of talking about it to you like an adult, they run off and cry to their manager. i've seen more maturity in a pre-school setting. -the managers have found a way to pit us against each other to make themselves look good. -6 month probation period -the management play favorites, and it's abundantly clear. -lack of clarity for customers. -lack of information to employees regarding customer promotions. you'll basically hear about it when a customer calls in to inquire. -they stress that they want you to be yourself, but when you are yourself they come down on your for it. -absolutely no consideration regarding schedules. they screw up, but you end up paying the price. they claim to offer work life balance, but at Tucows you better live to work as opposed to work to live. -they monitor bathroom breaks. -they'll change the way you're paid on a whim.

Advice to Management

know that you can't buy your employees off with a cake every month. a terrible one at that. also, don't tell people they can't book off time over the christmas holiday, and then have every manager book off time over the holidays.

lack of information to employees regarding customer promotions.

January 10, 2019

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May 27, 2019

How do employees feel about their professional development opportunities at Tucows?

Pros

If you want to learn a new skill, and it aligns reasonably well with organizational goals, there's not a lot of red tape. During my time there, you had enough autonomy to do what you thought was best for the customer. Benefits were pretty good.

Cons

It was made clear that support reps were all considered "replaceable" despite how much ramp-up it took to get a support rep properly trained to do this very hard job. The job is tier 1 and tier 2 tech support for 100s of mobile devices on two different networks and ANY other concern a customer might bring up. In addition, you were rarely allowed to escalate to anyone else. This might be just like working in any other call centre, but this is a company that went to great pains to say it wasn't just another call centre. The company uses its "great culture" as a major recruitment selling point, so it's pretty terrible that they fall down on culture so hard. HR was a disaster. Verbal assurances given by HR could not be trusted and if someone in leadership didn't want to follow a policy, there wasn't much you could do about it. While HR departments are always having to balance the needs of the organization with the needs of employees, smart employers understand that a lot of the time, those two sets of needs align. At Tucows, those sets of needs are seemingly always diametrically opposed.

Advice to Management

The company runs in spite of itself, but this won't last forever. The way that you treat employees who aren't senior management (or pretty close to it), is like cutting off the nose to spite the face. You lose wildly talented people unnecessarily because you won't reign in or make accountable in any way, bad leaders. And the poor behaviour starts at the top.

If you want to learn a new skill, and it aligns reasonably well with organizational goals, there's not a lot of red tape.

May 27, 2019

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April 6, 2019

What is the feeling of job security at Tucows?

Pros

Benefits are good and vacation

Cons

New management has created a negative work experience. There is no motivation, no job security and the need to look for other employment. This has turned into your typical call centre.

Advice to Management

Learn some social skills. Communicate with employees of all levels.

There is no motivation, no job security and the need to look for other employment.

April 6, 2019

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5 English questions out of 5