Tucows Career Development FAQ

Read what Tucows employees think about career development at the company. Employees have questions about everything from promotions and mentoring to job security.

Tucows has a career opportunities rating of 3.7.

All answers shown come directly from Tucows Reviews and are not edited or altered.

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Career Development
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Work Life Balance
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6 English questions out of 6

January 21, 2021

How are the career development opportunities at Tucows?

Pros

Great work environment, Great team and a lot of opportunities to gain experience

Cons

I wish there was no covid so I could get a chance to work in office

Advice to Management

Keep doing what your doing

Great team and a lot of opportunities to gain experience

January 21, 2021

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January 8, 2020

What kind of career opportunities exist at Tucows?

Pros

Work Life balance that will give you the opportunity to work from home full time or flex Open space environment with no cubicles People in the office very friendly. Great Benefits

Cons

In experienced leadership undefined roles not much opportunity for growth

Advice to Management

Hire better managers

Work Life balance that will give you the opportunity to work from home full time or flex

January 8, 2020

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April 20, 2020

Does Tucows have any mentoring programs?

Pros

Benefit's package (although that has also become less enticing than it once was)

Cons

Culture Poor Management No Room to Grow Lack of Transparency Once upon a time this company was amazing. They cared a deep amount for those they hired and put a lot of effort into training and keeping agent's happy. They knew happy agent's meant happy customer's. As the years moved on the company has lost sight of that and become just like every other call center. You will be told you are an adult yet micromanaged at every turn. You will quickly notice that same micromanaging isn't there if you are struggling, you will not get the help you need and instead you will be told to "figure it out". Alternatively, you will be sent to a senior for guidance, but with an already heavy plate there's only so much they can do. Supervisor's are already spread thin and no time to assist or educate agent's when they are struggling. QA falls on their shoulder's when it should be the job of the manager's of each agent. The training period is no longer taught by educated training professionals, instead they let those individual's go, and that role also fall's upon the supervisor's shoulders. Those of which, depending on the office you work in, would be best of not teaching new hires as they themselves are not caught up on all relevant information. Not only that, training has been cut time and time again, leaving new hire's with large gaps in knowledge and no help from management to bridge those gaps. Be warned, if you want to move up anywhere in the company you must work in the Toronto office. The difference in the treatment of those in Toronto and those in St. Catharines is very noticeable. You're better off working in Toronto as they get a larger starting wage than those in St. Catharines despite doing the same job. There is a constant need for new agent's but instead management keeps letting people go without hiring any one to replace them. Manager's seem to do nothing.. I honestly don't know what the manager's do besides listen to employee complaint's yet do not fix the issues. Everything you'd expect a manager to do is taken up by the supervisor's. At the end of the day, the job pays well for the area. But do not believe these positive reviews. Under the new management there have been many occasion's where us agents are asked to fill out positive reviews just before people are let go to keep scores up. If you are okay with a job just being a paycheck and do not wish it to be anything more you will do well, but take note that you should trust no one. Everyone is out for themselves and constantly worried about their job security here, so people will not hesitate to throw you under a bus. The company seems to live through past glories, leaving much to be desired when it comes to positive employee morale.

Advice to Management

There is no balance between being a business and caring about your reps anymore and it show's. Manager's need more accountability, customer service and agent's no longer come's first. If things don't change you will keep losing good employee's.

The training period is no longer taught by educated training professionals, instead they let those individual's go, and that role also fall's upon the supervisor's shoulders.

April 20, 2020

See answer

March 25, 2019

How are promotions handled at Tucows?

Pros

Great benefits 3 weeks paid vacation right off the bat Opportunities for promotions There's always a helping hand Most managers and seniors are helpful and willing to work with you There is time set aside for you once a week if you choose to use it where you can meet with your manager and discuss anything you'd like Food days on a monthly basis, always snacks available to help yourself to and lots of fruits for healthy eating You are trusted and treated like an adult until you give them reason to not treat you like an adult, which I think is extremely fair The company tries to make you feel appreciated as often and best as they can, although they do this for everyone is general in team channels, not normally as a direct message to you, although there are times you may get that depending on circumstances.

Cons

The job can get very repetitive, especially when known issues come into play. Scheduling is a bit unclear on how it works. It's usually good with providing weekends off every 3-4 months. One on one praise on a somewhat regular basis might give employees more motivation to keep working hard. Especially for employees who have been with the company for quite a few years and may feel stuck or in a slump with their position. Really no other cons, it really is a great place to work.

Advice to Management

I do think you should provide your long term employees some sort of benefit with scheduling for being with the company for so long, and it would also help keep them motivated when they possibly feel stuck and maybe help them feel rewarded and not "forgotten about" in a sense. Especially after the whole cost of living situation where new employees were hired on making more than employees working there for 2-3 years. Ever since that happened I know many people, including myself who felt hurt and unappreciated for being loyal/hard working. Other than that, I do really love the company and think you guys do whatever you can to make your employees happy, so kudos!

Opportunities for promotions

March 25, 2019

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May 8, 2019

How do employees feel about their professional development opportunities at Tucows?

Pros

- Benefits are nice. - Work from home available. - You will meet a lot of great people.

Cons

- Transparency is a huge problem in this company. - Management (especially on the Ting side) is just so completely incompetent. One manager will say how great you are doing, just to get traded off to another manager and told you are doing horribly. - Stressful work environment for support agents. - If you have a family and need a set schedule, do not work here. You will get no accommodations here. You MUST be available for all shifts at all times. As much as they like to say they have work-life balance, they actually do not for the lower tier workers. They would sooner tell you to abandon your child than help you with your schedule. - Severe lack of opportunity for personal and professional growth. - Overall toxic environment. Sure if you drink the Ting kool-aid you'll be content for a few years. But otherwise, it is a poisonous place to work. - Problems with equal pay levels for employees. The new hires are getting paid more for the same job, while the old employees stay at the same level. They claim it is because of employee skill which is/was a lie. There is plenty of older staff who are way more qualified and have much more experience than the new hires coming in. Most of those new hires were let go and the older ones are still here... they should re-evaluate where you are spending your money.

Advice to Management

I would gladly give them advice if they bothered to listen to anyone.

Severe lack of opportunity for personal and professional growth.

May 8, 2019

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6 English questions out of 6

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