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Ten Thousand Coffees

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Ten Thousand Coffees

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Ten Thousand Coffees FAQ

Have questions about working at Ten Thousand Coffees? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Ten Thousand Coffees.

All answers shown come directly from Ten Thousand Coffees Reviews and are not edited or altered.

23 English questions out of 23

February 26, 2021

What is health insurance like at Ten Thousand Coffees?

Pros

• Get the opportunity to work at a company building an innovative, category creating product. • Very motivational to see the real impact the platform has on our customers and end-users. Especially at a time when people are craving connection as they WFH. • Small but mighty team is a great fit for scrappy folks. • Fun company culture and parties (pre-covid) • We're a bunch of ambitious people who want to win, but we also all recognize that winning means taking care of yourself and having some work-life balance. Support for this comes from the top of the company. • Executive team handled sensitive decisions around COVID extremely well. We're thriving now, but in March 2020 things weren't so clear. The way the leadership team transparently described decisions and trade-offs was outstanding. • Comprehensive health benefits.

Cons

• Unlike working at a bigger company, working here means sometimes you have to create your own structure and process to get things done. However, the company has made a lot of improvement in things like company vision and mission, OKRs, and performance management. • Smaller team means sometimes you'll be called on to do things outside the scope of your role. Some people find that exciting, for others, it can be difficult to adjust.

• Comprehensive health benefits.

February 26, 2021

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February 24, 2021

Does Ten Thousand Coffees offer a wellness program?

Pros

- As a smaller organization, there's lots of opportunity for innovation. If you have a great idea for a new initiative or see an opportunity to do something differently, there's no bureaucracy, red tape or approval layers to get your idea implemented. This is unique versus other organizations I've worked in previously where it's harder to innovate and things move slowly. - We're creating a category, and there's so much need for our product. I really enjoy working on something that I understand and people get excited about. - The team is amazing. Everyone genuinely cares about one another and works very collaboratively. There's a lot of alignment between the team goals and how we work together to achieve them. - Lots of improvements to processes and People practices over the past year - performance management, getting clarity on our mission and vision and company OKRs, creating 10kc mindsets for success that have really levelled up how we work. - Good compensation, benefits and workplace initiatives like monthly wellness challenges - Permanent remote work means people can live with no uncertainty about going back to the office

Cons

- Working in a high growth company moving from start-up to scale-up comes with its challenges. It's fast paced, strategy and tactics evolve rapidly from one quarter to the next and there's not a lot of established processes. It takes a certain type of mindset to thrive in this environment. - Those who succeed come with a solutions-oriented mindset and are excited by the pace. You have to be comfortable working with some uncertainty, ambiguity and change, and want to contribute to continuous improvement as we grow. - As a small team, we're conscious of where we allocate resources, prioritization and focus are key. That means lots of great initiatives that we're excited about, we aren't able to do. - With big growth goals, it's a balance to prioritize achieving quarterly goals, like revenue growth and adoption, with longer term initiatives.

Advice to Management

Continue to be laser-focused on the mission and vision, and use that as a north star to make decisions. Keep investing in our processes, our people and our long term future - consistency and continuous improvement is super powerful!

Good compensation, benefits and workplace initiatives like monthly wellness challenges

February 24, 2021

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August 23, 2022

How are senior leaders perceived at Ten Thousand Coffees?

Pros

- Easy software to comprehend - Purpose is clear - Recruitment and interview process is world-class - Work from anywhere

Cons

- Lack of leadership and direction - Organization does not invest in their employees to succeed and grow their skillset. Lack of coaching is a huge weakness - No proper KPIs. Performance is not measured well, leaving employees wondering how well they are doing and feeling siloed - CEO keeps the company in the dark and answers long-term direction questions from staff with vague answers - CEO has a tough time taking himself out of the business and trusting his employees, which is well known within the organization - Huge disparity in compensation among employees, which is well known and creates friction - Organization centers around DEI but the team is not diverse without any clear plan to improve - Bias within the organization towards certain employees

Advice to Management

- When you hire an employee, invest in them and coach them to help them grow so they'll want to stay there long term

CEO has a tough time taking himself out of the business and trusting his employees, which is well known within the organization

August 23, 2022

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February 26, 2021

What are some insights into the strategy or vision at Ten Thousand Coffees?

Pros

• Get the opportunity to work at a company building an innovative, category creating product. • Very motivational to see the real impact the platform has on our customers and end-users. Especially at a time when people are craving connection as they WFH. • Small but mighty team is a great fit for scrappy folks. • Fun company culture and parties (pre-covid) • We're a bunch of ambitious people who want to win, but we also all recognize that winning means taking care of yourself and having some work-life balance. Support for this comes from the top of the company. • Executive team handled sensitive decisions around COVID extremely well. We're thriving now, but in March 2020 things weren't so clear. The way the leadership team transparently described decisions and trade-offs was outstanding. • Comprehensive health benefits.

Cons

• Unlike working at a bigger company, working here means sometimes you have to create your own structure and process to get things done. However, the company has made a lot of improvement in things like company vision and mission, OKRs, and performance management. • Smaller team means sometimes you'll be called on to do things outside the scope of your role. Some people find that exciting, for others, it can be difficult to adjust.

However, the company has made a lot of improvement in things like company vision and mission, OKRs, and performance management.

February 26, 2021

See answer

January 7, 2021

How are the career development opportunities at Ten Thousand Coffees?

Pros

-purpose-driven mission and meaningful work -lots of growth opportunities -great culture: lots of fun team events, solid benefits, work-life balance, focus on well-being -amazing team of smart, inspiring self-starters

Cons

-lots of independence, so if you're someone who needs an always-on manager and guidance, it might not be a great fit -very entrepreneurial, not all roles are very process oriented, or these process are constantly evolving

Advice to Management

Keep up with the culture of transparency and clear team/company goal setting

lots of growth opportunities

January 7, 2021

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23 English questions out of 23

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