TELUS FAQ

Have questions about working at TELUS? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at TELUS.

All answers shown come directly from TELUS Reviews and are not edited or altered.

65 English questions out of 65

September 17, 2020

Does TELUS offer massages?

Pros

* nice work-life balance * good hourly payment in Vancouver standard * nice team member and support manager

Cons

* work is not very challenging * the coop program has social events which are not very fun * no free coffee in the office

no free coffee in the office

September 17, 2020

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March 10, 2021

Does TELUS offer dental insurance?

Pros

-Great dental and health benefits, pension plan, and employee share purchase plan -Some room for growth opportunities within the call center but they were competitive and only offered twice a year -Job security and high pay thanks to union relations

Cons

-Extreme micromanagement -Unrealistic targets and expectations -Strong focus and pressure on sales which caused high stress for many employees -Paid parking and spots were limited -Cheap for a successful multi-billionaire corporation. Holiday events or team outings were not covered by the company

Advice to Management

Provide more support towards your frontline staff in the call centers and consider reviewing your policies to create a better working environment for them. Your employees are stressed and burnt out.

Great dental and health benefits, pension plan, and employee share purchase plan

March 10, 2021

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July 16, 2019

Does TELUS have a pension plan?

Pros

work from home policy , 12 sick days + 3 personal days + 3 weeks of vacation and 4 weeks after 8 years , awesome health benefits , subsidized phone internet and TV (if you are in the west) , pension , telus will match shares and many lots of other perks . Telus is a brand you could get recognized !

Cons

micro-management to the core, no support from HR , partiality with some employees , nepotism , poor management , no career growth , educational qualification/ tenure has no value when you apply for an internal position , coz most of them are staged by the manager and the HR just approves it ! compensation is average to below average , bonus depends on your manager not your performance , there is an imaginary mid-point where no one will ever reach , Telus only believes in numbers and quantity than quality !

Advice to Management

Its nice to see the growth that TELUS has today, now remember that was possible coz people trusted in you and worked hard their yesterdays ! when you acquire new companies , sure enough you would get new talents with them but that doesn't mean a person who worked with Telus till that day is useless or old fashioned . you ignore them and they will leave you for good ! Team managers should not have a role to decide who gets promoted internally , yes he can suggest but if a job says " we need an worker with 4 years computer science degree and experience ,treat that as a requirement ...rather award it to a team mate who might have worked 5 years and has a philosophy degree ! that sucks coz he is not professionally trained and all he has is his on job training ..he will never be able to contribute to the TEAM or to TELUS . Weak teams leads to weak product/services and that leads to the demise of companies ..remember there were bigger companies than TELUS which came crumbling down coz they believed their middle-management !

work from home policy , 12 sick days + 3 personal days + 3 weeks of vacation and 4 weeks after 8 years , awesome health benefits , subsidized phone internet and TV (if you are in the west) , pension , telus will match shares and many lots of other perks .

July 16, 2019

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October 5, 2020

Does TELUS offer a wellness program?

Pros

Health and wellness support, pay, unionized, benefits, career opportunities

Cons

Call centre open 365 days a year and shiftwork between 8am -10pm, mandatory overtime during peak seasons, redundant work, difficult clientele, overloading of responsibilities, drastic reduction in employee engaging culture over the past decade.

Health and wellness support, pay, unionized, benefits, career opportunities

October 5, 2020

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October 15, 2020

Does TELUS offer life insurance?

Pros

Great leadership, great work life balance, great benefits through health insurance, great flexibility, great compassion

Cons

A little slow to move as compared to smaller organisations - but that is expected

Great leadership, great work life balance, great benefits through health insurance, great flexibility, great compassion

October 15, 2020

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65 English questions out of 65

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