TELUS FAQ

All answers shown come directly from TELUS Reviews and are not edited or altered.

44 English questions out of 44

June 21, 2018

What is health insurance like at TELUS?

Pros

Mostly friendly people in the team; both among colleagues and managers. Easy-going, relaxed job with a decent payment that is strongly improved by a performance-based bonus system; Great benefits, including paid transportation, free taxi home when working a late shift, Multisport cards, private healthcare and more.

Cons

- Low barrier of entry for new employees, meaning that some truly less-than-desirable people can make it in and make it consistently harder and worse for colleagues and even direct superiors to work, on a consistent basis; - High tolerance for otherwise unacceptable behavior.

Advice to Management

Nothing to add in particular.

Great benefits, including paid transportation, free taxi home when working a late shift, Multisport cards, private healthcare and more.

June 21, 2018

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September 12, 2019

Does TELUS give time off to volunteer?

Pros

Work from home 2+ days/week Good culture Good benefits Charity contribution matching, paid volunteer time

Cons

Big company, hard to advance

Charity contribution matching, paid volunteer time

September 12, 2019

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April 3, 2019

What is the retirement plan like at TELUS?

Pros

Great work life balance, remote working, retirement plan, stock options

Cons

Pay is average at best and there was a two year no raise block put int place, challenging in certain roles to climb the ladder, too many silos between groups, too many systems in use would be more efficient to consolidate

Advice to Management

Break down Silos, implement better support processes, provide better pay and more growth opportunities to your employees.

Great work life balance, remote working, retirement plan, stock options

April 3, 2019

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June 5, 2018

Does TELUS offer massages?

Pros

Everyone was so pleasant to work with, an awesome company, liked the atmosphere, and I miss all the amenities, like free coffee, a game room, huge cafeteria, a gym, lockers, and though you can’t have your phone on the production they don’t stress you about it like other companies.

Cons

Don’t put so much pressure on employees who are trying hard but having difficulty with the lingo, or learning a new way to do things, some people are slower learners than others and It takes time for them to adjust and to change their verbal abilities and learn what you want them to use on every call, and unless it’s a major error in speech, if overall the call was completed and the customer was happy, don’t make the employee feel like they’re not doing good as others.

Everyone was so pleasant to work with, an awesome company, liked the atmosphere, and I miss all the amenities, like free coffee, a game room, huge cafeteria, a gym, lockers, and though you can’t have your phone on the production they don’t stress you about it like other companies.

June 5, 2018

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October 5, 2020

Does TELUS offer dental insurance?

Pros

One of the only companies that offer part-time work above the minimum wage that a student that support themselves with. Benefits are bare minimum as well: no food or dental package in the health insurance, multisport card is paid by the employee, probably the best benefit is the transport card. It is difficult since the pros depend so much on the particular project but with Telus the situation is always hit or miss. Even once you are in and think you know your project things can change for the worse or better every month. You can make friends. There are cool people there.

Cons

Well I think I shared some of them in the pros section but that speaks for itself. Telus is nothing more than a little bit above the bare minimum when it comes to employment in call centres. The office is dirty and they expect us to clean our stations every time which are not private by the way. So you are wiping dust every shift. Ridiculous contract agreements for privacy with their partners which make no sense to the employees. I feel like a mouse in a cage for the most part. They are a monopoly on part-time work in Sofia

Advice to Management

Actually start to care about your people

Benefits are bare minimum as well: no food or dental package in the health insurance, multisport card is paid by the employee, probably the best benefit is the transport card.

October 5, 2020

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44 English questions out of 44