Shopify FAQ

Have questions about working at Shopify? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Shopify.

All answers shown come directly from Shopify Reviews and are not edited or altered.

48 English questions out of 48

October 20, 2018

What is health insurance like at Shopify?

Pros

- company provides you with equipment (laptop, monitor, headset, keyboard, mouse) - excellent health insurance + perks - focus is on small teams

Cons

- no access to toronto office - sometimes there isn't much communication between upper management and the rest of the support team

excellent health insurance + perks

October 20, 2018

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November 30, 2018

Does Shopify offer housing assistance?

Pros

Intern housing, good salary, amazing mentorship,

Cons

- Amount of direct impact you can make

Intern housing, good salary, amazing mentorship,

November 30, 2018

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October 12, 2019

Does Shopify offer disability insurance?

Pros

Shopify hires great people. They are an established business and the tools that they have you use are really helpful. Shopify seems like a great place to work if you're not a guru.

Cons

- Burnout - Lack of professional development - Everyone wants out of the guru role so there are thousands of people applying for one role, so very few chances for advancement - Misaligned goals across the company - No consistency amongst squad leads and their expectations - QA and SLs are not aligned - Did not feel supported across teams - Gurus are siloed and completely removed from the company. They are never allowed to attend company meetings (have to watch them recorded on their own time), which leaves us feeling unheard and not even part of the company - Leadership is very disconnected from the role and have no idea how hard it is now - Lots of talk about fixing things but nothing is done - 3 chats about 3 completely different problems and also business coaching = stressful - when concerns are voiced, leadership turns it around on the gurus and makes them feel guilty for the state of support (ex. we were told the queues are high because so many people were taking sick time. Maybe we should address why half of the gurus are on short term disability because of the stress of the Guru job, rather than telling Gurus to just not be stressed?) - not a fair compenstation for the work that gurus do and the stress they are under - Business Coaching expectations on all interactions without ANY!!!!!!!!!!!!!!!!!! marketing or sales training - Gurus are expected to hit a monthly sales goal that actually works out to be the guru annual salary - All the little perks that made the job bearable are slowly being removed (PD time, training time, team time, jump offs) - Remote employees vs. internal staff are treated completely differently - Internal staff have many more perks - While gurus are handling 2hour wait times on the phone, the internal staff are spending the day doing a pasta making course, which I don't really understand how that helps the company

Advice to Management

I honestly don't know at this point. I don't know a single person who is still happy in the Guru role. Any advice that has been given has fallen on deaf ears and no changes have been made. Maybe start listening before it's too late?

Maybe we should address why half of the gurus are on short term disability because of the stress of the Guru job, rather than telling Gurus to just not be stressed?)

October 12, 2019

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February 14, 2020

What is the retirement plan like at Shopify?

Pros

* Decent pay * Solid benefits package, including retirement and lifestyle spending * Most of your squad mates will be good, supportive folks. Misery loves company.

Cons

* Unsustainably stressful work environment: You'll have to deal with at least 3 chats at a time, usually all dealing with vastly different issues. If you take longer than 15 minutes with each of those people, your boss will chew you out for being too slow * Management cares more about how many upsell opportunities you found (regardless of relevance to the customer's needs) than genuine customer satisfaction. * High turnover rates: Stressful conditions, unrealistic expectations and pressure from management leads to a lot of people burning out, taking stress leave, or just plain quitting. Termination with last-second notice is not unheard of. Management threatening termination if you "can't take it" is common. Some people don't even make it through training. * Inconsistent Managment: Had a good time with a couple of managers who filled in while my boss was away (which was often). My boss himself was the definition of false sincerity. Very "buddy-buddy" in appearance, but with threatening tendencies when management style or behaviour was brought into question. Unsupportive and intimidating * Work from home can be isolating. Tough to leave the work behind when there's no real distance between your work space and your living space * Work-Life Balance is a joke: You'll be buried in follow-up emails of one sort or another constantly, and you'll be given less than an hour each day specifically to work on them (all the while, accumulating more). If you stay late to try and make a dent in them, you won't be paid overtime. * Training lasts a month and is still insufficient to ramp people up to the speed this company demands of their workers. * Internal and external resources used to help with customer problems are frequently out of date and generally inefficient.

Advice to Management

* Get rid of 3 chats at a time * Block out more time to work on follow-up emails * If upselling is that important, create new roles specifically for sales * Vet Squad Leads better * Improve internal and external troubleshooting resources.

Solid benefits package, including retirement and lifestyle spending

February 14, 2020

See answer

November 20, 2019

Does Shopify offer dental insurance?

Pros

- Great benefits, from dental/ medical - Offer personal development time and encourage you to learn more and improve your professional and personal skills - Awesome interactions with various team members from all over the world - Great opportunities to network within the company - Can create your own websites and play around. You'll know the inside tips and tricks and can have a higher chance of making things work online than a first time website creator - You'll get Shopify shares when joining which will be fully transferred to you over a period of 3+ years. This is great as Shopify is doing very well on stock markets - You will be given $5k/ year to either use for lifestyle expenses, RRSP, charity & 1 more. - You get paid OT if you sign up for it - You get a certain amount of days off a year, in addition to personal days

Cons

- You will be dealing with customers who are reaching out only when something is wrong. Nobody really contacts customer care to show their appreciation. Dealing with negativity on a near daily basis can be very depressing - Dealing with angry customers on phone calls, especially for new gurus. Some people just want something for free - and this can be very wearing mentally - Many days you will work past your work hours catching up with mails, you don't get paid OT for this - Your schedule always changes, in terms of days of the week. There are rotations, your hours are fixed, but you could be working Saturday/ Sundays for a while, then perhaps Tuesdays/ Thursdays would be off etc. - If you're stuck with a team lead who you don't gel with, or team members that may rub you up the wrong way, you're in for it

Advice to Management

When an employee tells you about a problem, find a way to work around it. If it is to do with chats, scale down the chat schedules and slowly ramp it back up when comfort levels are up. Same with calls - there are many gurus who prefer calls and many prefer chats - give them what they ask. Happy gurus make for happier customers. It just makes more sense.

Great benefits, from dental/ medical

November 20, 2019

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48 English questions out of 48