Q4 Career Development FAQ

Read what Q4 employees think about career development at the company. Employees have questions about everything from promotions and mentoring to job security.

Q4 has a career opportunities rating of 4.

All answers shown come directly from Q4 Reviews and are not edited or altered.

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6 English questions out of 6

January 4, 2021

How are the career development opportunities at Q4?

Pros

After seeing a few poor reviews, I wanted to share my experience. This is a fast-growing company (very fast) and like many companies, the pandemic has led to some changes at the strategy level - which has ultimately resulted in further success. In today's world, working at a company that is thriving in today's economy is huge, but it's not the only pro: -Super approachable leadership team (especially CEO) -All employees work hard (you'd be hard-pressed to find a weak link) -Opportunity for advancement -Employee recognition programs

Cons

-The onboarding process isn't great, but it's being improved as the team learns. -Being an entirely remote workforce has presented challenges -- but hopefully, that will change with the vaccine. -There are still some pay inequities, but that's everywhere

Advice to Management

To Management: Provide some background as to why a certain person was selected for a leadership role (if people understand why someone was promoted, they may be less inclined to think it's unwarranted). Advice to job seekers: This is a quickly growing company that still carries some of that start-up sparkle, which results in a "keep up or fall behind" environment which isn't specific to Q4 (any fast growing company is the same)

Employee recognition programs

January 4, 2021

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May 23, 2021

What kind of career opportunities exist at Q4?

Pros

Flexible schedule, talented colleagues, variety of work, fantastic salary & benefits, unlimited PTO, many opportunities to grow, fun social activities and an overall caring culture that believes in excellence!

Cons

The only downside is that it's a fast growing company and with that comes a lot of work. Sometimes you can get consumed with going above and beyond and keeping clients happy, so it just requires a bit of stepping back and making sure you're getting the rest time you need.

Advice to Management

Keep doing what you're doing, Q4 is hands down, the best company I have ever worked with. Thank you!

Flexible schedule, talented colleagues, variety of work, fantastic salary & benefits, unlimited PTO, many opportunities to grow, fun social activities and an overall caring culture that believes in excellence!

May 23, 2021

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June 1, 2021

How are promotions handled at Q4?

Pros

The hiring test assessment was child play.

Cons

The company HRs are very slow. I applied for job as technical support analyst in feb 2021 , HR reached out in april stating you are too junior for the role but we have client support analyst (contract 6 months) and team lead role for support ( permanent)job for you. I was tricked for team lead role with basic behavioural questions which was concluded we are proceeding with strong candidates but client support is the role for you!! Bottom line you will land job with this trick. Later in training for 1 week there was quizz mcq and written question and passing mark criteria was 85% . I scored 85% which was micromanaged by trainers and senior management stating this job is very tough for you and you take time to soak in our documentation. I was threat even passing 85% prior that I will be fired in this contract role position if 79 score ( which was micromanage by trainer themselves) . Firing people is trend and this was my 1 week 4 day experience with them. Please do not go for this scam company and management.They will promise you to make you permanent but they won’t.

Advice to Management

Why not hire proper trainers who know more about your own product ? Do not threat people to fire them and suggest them that you will be provided with references from Q4 in their 8 days of training . If candidate is capable that was only reason he or she was hired from you folks!!

The company HRs are very slow.

June 1, 2021

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September 8, 2021

How do employees feel about their professional development opportunities at Q4?

Pros

- Remote Work - Team is accommodating to scheduling requests - Working with high-profile companies - First job after doing a career pivot by taking a coding bootcamp - May be able to progress in the company as a web developer after a few short months - The company is growing and taking on a lot of new clients and projects

Cons

- The company did a great job to hype career growth and progression, but did not deliver as expected and that excitement faded away. Felt like Support Org didn't fit that mold entirely. - The tools and systems used are fairly easy to grasp. It was even said during training that this role is more of a detail oriented role than a technical role. You do not really improve your coding skills unless you keep building on the side. I kind of felt this job was more data entry than actual coding. - High stress and low pay. Support is the lifeline of the company, other teams describe us as rockstars and clients rely on us to actively update their website as part of their service. However with the volume of tasks along with meeting client expectations, performance takes a hit when dealing with multiple updates or escalated cases. It seems like you are not set up for success at times. - Management and team-leads encourage team-members to take on escalated cases, however these clients are already unhappy or stressed. Though you may be rescuing the largest fires, you either get recognized or you may be hit with a performance review. This discourages agents to take these cases at times. - Multiple agents working on the same case do not get rewarded, only the one who worked the "most minutes" which is not an accurate representation of effort and difficulty (e.g. communicating with client vs debugging a website widget vs ensuring timely update when updating 2-3 websites at one given time). - At times you have to learn by doing, which may lead to mistakes. Training is half baked, and doesn't give you an idea of the job until you shadow an experienced team-member. - Company is on its way to automate your job, many existing employees know their days are numbered.

Advice to Management

- Don't decrease the morale of your staff if they make mistakes, I was working my heart out for the company and I felt my efforts were recognized by others but not by my own team at times - If staff are meeting outside work, at least make it seem like we exist as well. Yes things are different after the pandemic, but at least do more than Uber Eats vouchers. Sometimes the vibe gets a bit 'clicky' and that negatively effects the culture. - Instead of doing a week long training session on the CMS, cut that time and have more time on shadowing real cases. Real world experience trumps everything else - Make sure team-leads are well-aware with labour laws regarding time off. I requested a time-off for a religious holiday, one contractor was awarded with paid time, I got no-pay that day - Do case numbers count, or do they not? Give a consistent metric across the board - Encourage team I to also work on some of the less complicated team II cases to ease their burden

Training is half baked, and doesn't give you an idea of the job until you shadow an experienced team

September 8, 2021

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October 11, 2020

What is the feeling of job security at Q4?

Pros

Good overall company purpose and vision. Good clients. Good office location. Good socials.

Cons

Run by inexperienced leadership who've made several poor business decisions There's a big drinking culture Mismanaged teams Low job security and no transparency with how the business is doing

Low job security and no transparency with how the business is doing

October 11, 2020

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6 English questions out of 6

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