MuleSoft FAQ

All answers shown come directly from MuleSoft Reviews and are not edited or altered.

16 English questions out of 16

October 28, 2019

How are the career development opportunities at MuleSoft?

Pros

Best in class training - will set you up for success in any role, truly one of a kind. If you are early in career this will be huge. Highest caliber of people will push you. Highest pay you'll get as an SDR

Cons

Working at Mule is life on hard mode. Unparalleled intensity during the day and in this role specifically, that stress bleeds into the rest of your life inevitably. Slow career advancement despite what they tell you, 2 years realistically in AD

Advice to Management

Don't sell the AD role as a strategic consulting-type role. It's a sales development, cold-calling role no matter how you slice it

Slow career advancement despite what they tell you, 2 years realistically in AD

October 28, 2019

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June 1, 2019

What kind of career opportunities exist at MuleSoft?

Pros

*helping to solve legitimate, "real" problems for large companies *lots of great people still within the company; truly some of the most talented I've worked with in my career *overall, very solid product that addresses a major problem within the enterprise *solid culture still intact *leadership up to this point has been rock solid *lots of self growth opportunity and as a salesperson, have had an opportunity to make a lot of $

Cons

*processes are becoming ridiculously taxing; sometimes feels like this is a 200,000+ employee company instead of ~2000 *company simply hasn't kept up with hiring Tech Support and Product Developers in relation to the number of sales people being hired. This has resulted in multiple support issues *Customer Success model is a glorified renewal dept and CSMs simply act as points of contact for customer logging support tickets. Why not hire actual ex-customers or those with ESB/SOA/API experience? This would offload much of what Support deals with currently *layers of management are continuing to grow. Will it completely be phased into Salesforce's machine? Let's hope not

Advice to Management

Mulesoft is a company I still strongly believe in. But for the leadership, PLEASE focus on locking down the current product and not worrying about future "releases" that focus on new features. And please re-think the persona of CSMs and what their role should be. If you continue to invest in development and slow down the Sales hiring, some of the current issues can be fixed. And please continue to stay independent from Salesforce! SFDC is a great company but Mulesoft is so different that it will need to live on its own...

*lots of self growth opportunity and as a salesperson, have had an opportunity to make a lot of $

June 1, 2019

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August 10, 2020

How are promotions handled at MuleSoft?

Pros

MuleSoft has a great product and has many great people that make it fun to go to the office. The benefits are nice and there are many great opportunities being a part of Salesforce. There is a great onboarding process and opportunities to learn throughout your career.

Cons

The AD promotional process is extremely flawed. You have to go through multiple promotions just within the AD organization to even get a chance at interviewing elsewhere in the company. The quantitative and qualitative expectations are very difficult to achieve and take a long period of time. Expect to spend 2-3 years on average in the AD organization, potentially longer. AD leadership fails to be transparent and highlight the operational challenges that exist in the promotion process. Many people are told different things and corporate politics plays a huge role in your career progression.

Advice to Management

Create more transparency and simplicity throughout the promotional process. This is an entry to early career role. It should be a stepping stone to move into the role you want. Serve as enablers for your IC's to get promoted, not inhibitors. Eliminate the politics and subjectivity.

You have to go through multiple promotions just within the AD organization to even get a chance at interviewing elsewhere in the company.

August 10, 2020

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January 6, 2020

How are senior leaders perceived at MuleSoft?

Pros

Great culture, highly motivated and intelligent people, awesome benefits and great leadership

Cons

Actually none to mention at this stage

Great culture, highly motivated and intelligent people, awesome benefits and great leadership

January 6, 2020

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January 25, 2020

What are some insights into the strategy or vision at MuleSoft?

Pros

- Very smart people all around you - Outcome focussed teams always figuring out ways and collaborating to get things done - Open and transparent culture. Leadership provides a continuous stream of high-quality communications on strategy, direction, accomplishments and changes - Very structured and thoughtful approach to how each team operates and tremendous cross-team collaboration - Internal mobility, focus on diversity (and results), continuous learning, recognition and rewards are all pretty strong areas - Compensation is fair (and I believe on-par with Industry). Great growth opportunities - Highly customer focussed

Cons

(*Some of these are purely a result of scaling challenges versus flawed strategy or lack of operational excellence or lack/failure of leadership) - Process maturity needs improvement (although getting better every year) - Interaction with Product remains low (eg: Visibility into Product roadmap is low, control over roadmap, quality, schedule is low -- sometimes it feels Product does whatever they want to do, although they remain very customer-centric) - Only a few account execs are able to establish relationships with execs, have periodic engagement and sell/articulate value -- so CS has to play a larger role (which for learning and development of CS is great but comes in the way of scaling) - Too much focus on "creating" playbooks versus running the plays (lot of theory, frameworks peddled, but not enough maturity in "making it real") - That customer success is not just responsibility of one team but everyone is yet to be internalized - Product support and documentation needs to be improved massively. The knowledge people inside the company have needs to get out so that customers can improve their knowledge/skills - No concept of LTV/CAC - so they continue to run after customers who are not a good fit, and are a drain on resources. - Open Office/Hoteling sucks completely.

Advice to Management

- Hoteling of desks has killed the teaming and Muley spirit. Please "make office great again" - Knowledge management needs to be improved. More of what the Muleys know about product/implementation/IP needs to be put in public domain (Knowledge hub is a good start) - Reinstate Customer Advisory Board. Product roadmap communication needs to be improved (1 quarter view is not enough to help customers bake changes into their strategy) - Make the customer-sourced Product idea process more transparent - Hire more support people please. Bring on premium support model for real-time support

(*Some of these are purely a result of scaling challenges versus flawed strategy or lack of operational excellence or lack/failure of leadership)

January 25, 2020

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16 English questions out of 16