MasterClass Work Life Balance FAQ

Read what MasterClass employees think about work life balance at the company and make sure this fits your lifestyle. Employees have questions about everything from the work from home policy, overtime and flexibility.

MasterClass has a work life balance rating of 3.9.

All answers shown come directly from MasterClass Reviews and are not edited or altered.

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2 English questions out of 2

May 9, 2020

How is the work/life balance at MasterClass?

Pros

The people who work here are great. There is a feeling of camaraderie amongst the troops albeit mostly within the functional areas (i.e. Content, Engineering, etc). Company benefits are pretty good. The CMO seems to have a vision for the company. Unfortunately he is the only good hire in the last year at the senior level.

Cons

Senior leadership and work/life balance are the main cons of this company. Regarding leadership, it honestly doesn't exist. They claim that they care about the people but that is not the case. Recognition and promotions are not based on merit. Leadership doesn't aspire people to do their best which is why all the good talent end up leaving. There is no work/life balance as the expectations given current resources are not aligned. This causes great stress and exist across multiple functional areas not just Content.

Advice to Management

Stop micro managing your employees and treat them with respect. You hire good people but then don't let them leverage their experience. Improve cross functional communications to reduce the continual operational errors that occur. People Ops team need to focus on hiring and training managers and it starts at the top. The product is great but please stay true to the mission. Last, set realistic goals thus allowing for a better work/life balance

There is no work/life balance as the expectations given current resources are not aligned.

May 9, 2020

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September 12, 2021

How flexible is your schedule working at MasterClass?

Pros

Decent pay, flexible work-from-home schedule.

Cons

Extremely misleading, highly unprofessional and chaotic hiring practices. I was hired for a job I was well-qualified for. They shipped a computer to my home. I did all of the onboarding stuff in the run-up to my first day. The night before I was due to start, I got a panicked call from HR telling me the position I was offered was "temporarily unavailable." They offered me a temporary contract job in an entirely different department, wholly different from my background/skillset, for a period of 3 months while my "real" job was lined up. I signed a 90-day contract for temporary work. The 90 days passed and instead of giving me the job I was promised, they laid me off. The HR director acted like there was never any arrangement to transition me into the new role. I felt totally gaslit. Yet, lo and behold, nearly a year after they declined to renew my contract, the hiring manager reached out to me to see if I was interested in taking the job I originally interviewed for. Working for MasterClass was one of the most humiliating professional experiences of my career.

Advice to Management

Employees are a valuable resource. Treat them like it.

Decent pay, flexible work

September 12, 2021

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2 English questions out of 2