MasterClass FAQ

Have questions about working at MasterClass? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at MasterClass.

All answers shown come directly from MasterClass Reviews and are not edited or altered.

19 English questions out of 19

May 4, 2021

How do employees feel about their professional development opportunities at MasterClass?

Pros

Learning and Development is encouraged and supplemented through a yearly stipend

Cons

None aside from pandemic burnout, but has been balanced by company-wide mental health breaks and a vacation stipend to take time off.

Learning and Development is encouraged and supplemented through a yearly stipend

May 4, 2021

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January 11, 2021

How are senior leaders perceived at MasterClass?

Pros

The organization operates as one large team working toward a common, noble goal. It is exhilarating and can be all-consuming. You'll work hard and learn a ton, and gain some awesome friends in the process. You'll build your skills and learn a lot here.

Cons

Long days, crazy deadline and no lack of pressure from leadership to get the job done. Depending on your department, you'll likely be at the mercy of the next class launch.

Advice to Management

Make employees feel more heard and included on an individual level. Promote and nurture good workers.

Long days, crazy deadline and no lack of pressure from leadership to get the job done.

January 11, 2021

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October 2, 2020

How is management perceived at MasterClass?

Pros

Flexible work environment. That's really all I can say.

Cons

Horrendous lack of transparency from HR and management. I was hired to do one job, and was reassigned (without warning) to a department in which I had zero experience. I was told the situation was temporary until the position I was initially hired for opened back up. Months went by with no update on the original position. I was then unceremoniously let go, without warning, and HR essentially gaslit me, claiming there was never an arrangement for me to work longer than the period I worked. It was all very clever on their end — none of the conversations about transitioning were held over email, all over the phone. No paper trail. It was an inredibly demoralizing, dehumanizing experience.

Advice to Management

Honest, transparency, communication. Treat your contractors like human beings.

Horrendous lack of transparency from HR and management.

October 2, 2020

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February 8, 2021

What is the company culture like at MasterClass?

Pros

Great company culture and start-up environment

Cons

Some disorganization in management, but overall a good experience.

Great company culture and start

February 8, 2021

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September 12, 2021

What is the hiring process like at MasterClass?

Pros

Decent pay, flexible work-from-home schedule.

Cons

Extremely misleading, highly unprofessional and chaotic hiring practices. I was hired for a job I was well-qualified for. They shipped a computer to my home. I did all of the onboarding stuff in the run-up to my first day. The night before I was due to start, I got a panicked call from HR telling me the position I was offered was "temporarily unavailable." They offered me a temporary contract job in an entirely different department, wholly different from my background/skillset, for a period of 3 months while my "real" job was lined up. I signed a 90-day contract for temporary work. The 90 days passed and instead of giving me the job I was promised, they laid me off. The HR director acted like there was never any arrangement to transition me into the new role. I felt totally gaslit. Yet, lo and behold, nearly a year after they declined to renew my contract, the hiring manager reached out to me to see if I was interested in taking the job I originally interviewed for. Working for MasterClass was one of the most humiliating professional experiences of my career.

Advice to Management

Employees are a valuable resource. Treat them like it.

Yet, lo and behold, nearly a year after they declined to renew my contract, the hiring manager reached out to me to see if I was interested in taking the job I originally interviewed for.

September 12, 2021

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19 English questions out of 19