MasterClass Management FAQ

Read what MasterClass employees think about management at the company.

MasterClass has a positive Business Outlook of 92%.

All answers shown come directly from MasterClass Reviews and are not edited or altered.

How is management perceived at MasterClass?

5 English reviews out of 5

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October 2, 2020

Pros

Flexible work environment. That's really all I can say.

Cons

Horrendous lack of transparency from HR and management. I was hired to do one job, and was reassigned (without warning) to a department in which I had zero experience. I was told the situation was temporary until the position I was initially hired for opened back up. Months went by with no update on the original position. I was then unceremoniously let go, without warning, and HR essentially gaslit me, claiming there was never an arrangement for me to work longer than the period I worked. It was all very clever on their end — none of the conversations about transitioning were held over email, all over the phone. No paper trail. It was an inredibly demoralizing, dehumanizing experience.

Advice to Management

Honest, transparency, communication. Treat your contractors like human beings.

Horrendous lack of transparency from HR and management.

October 2, 2020

Reviewed by: Contractor (Former Contractor)

April 19, 2021

Pros

I feel so privileged to get to work with so many brilliant people who are so good at what they do AND are so incredibly kind. It is truly a rare mix to find them all in one place. The company really cares about the people and works really hard to make it a great place to work. They ask a lot, maintain high standards of excellence, but work hard to acknowledge the hard work at all levels through a ton of perks, public/private recognition, and validation. They invest in management training and employee experience. I love working here, it is the best job I've ever had.

Cons

MasterClass is growing fast and with that comes a fair share of growing pains. What worked as a scappy startup doesn't always work as well with hundreds of employees and we're in the middle of sorting all that out right now. That being said, MC still has a "startup" kind of hustle where it is somewhat standard to build the plane while flying it. This can be frustrating for some, but others can thrive in this kind of environment.

They invest in management training and employee experience.

April 19, 2021

Reviewed by: Program Manager in San Francisco, CA (Current Employee)

January 25, 2021

Pros

* Some seriously awesome people work here, and I really enjoyed working with everyone there. The energy is positive, and everyone I worked with had a generous spirit and amazing talent. * Nice office perks like quality snacks and catered lunches. It was nice that actually making time for real breaks was encouraged. * I worked on two classes and really got a lot out of it both in stretching my skills a bit, as well as the close collaboration with producers. * I genuinely felt like my manager had a vested interest in being an advocate for the people on his team.

Cons

Not much room for promotion, even for folks who had been there a while and had the talent. Maybe that's changed since I was there.

I genuinely felt like my manager had a vested interest in being an advocate for the people on his team.

January 25, 2021

Reviewed by: Video Editor in San Francisco, CA (Former Contractor)

February 8, 2021

Pros

Great company culture and start-up environment

Cons

Some disorganization in management, but overall a good experience.

Some disorganization in management, but overall a good experience.

February 8, 2021

Reviewed by: Intern (Former Intern)

September 12, 2021

Pros

Decent pay, flexible work-from-home schedule.

Cons

Extremely misleading, highly unprofessional and chaotic hiring practices. I was hired for a job I was well-qualified for. They shipped a computer to my home. I did all of the onboarding stuff in the run-up to my first day. The night before I was due to start, I got a panicked call from HR telling me the position I was offered was "temporarily unavailable." They offered me a temporary contract job in an entirely different department, wholly different from my background/skillset, for a period of 3 months while my "real" job was lined up. I signed a 90-day contract for temporary work. The 90 days passed and instead of giving me the job I was promised, they laid me off. The HR director acted like there was never any arrangement to transition me into the new role. I felt totally gaslit. Yet, lo and behold, nearly a year after they declined to renew my contract, the hiring manager reached out to me to see if I was interested in taking the job I originally interviewed for. Working for MasterClass was one of the most humiliating professional experiences of my career.

Advice to Management

Employees are a valuable resource. Treat them like it.

Yet, lo and behold, nearly a year after they declined to renew my contract, the hiring manager reached out to me to see if I was interested in taking the job I originally interviewed for.

September 12, 2021

Reviewed by: Independent Contractor in Los Angeles, CA (Former Contractor)

5 English reviews out of 5

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