MasterClass Career Development FAQ

Read what MasterClass employees think about career development at the company. Employees have questions about everything from promotions and mentoring to job security.

MasterClass has a career opportunities rating of 4.

All answers shown come directly from MasterClass Reviews and are not edited or altered.

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Career Development
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4 English questions out of 4

May 9, 2020

How are the career development opportunities at MasterClass?

Pros

The people who work here are great. There is a feeling of camaraderie amongst the troops albeit mostly within the functional areas (i.e. Content, Engineering, etc). Company benefits are pretty good. The CMO seems to have a vision for the company. Unfortunately he is the only good hire in the last year at the senior level.

Cons

Senior leadership and work/life balance are the main cons of this company. Regarding leadership, it honestly doesn't exist. They claim that they care about the people but that is not the case. Recognition and promotions are not based on merit. Leadership doesn't aspire people to do their best which is why all the good talent end up leaving. There is no work/life balance as the expectations given current resources are not aligned. This causes great stress and exist across multiple functional areas not just Content.

Advice to Management

Stop micro managing your employees and treat them with respect. You hire good people but then don't let them leverage their experience. Improve cross functional communications to reduce the continual operational errors that occur. People Ops team need to focus on hiring and training managers and it starts at the top. The product is great but please stay true to the mission. Last, set realistic goals thus allowing for a better work/life balance

Recognition and promotions are not based on merit.

May 9, 2020

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November 8, 2019

What kind of career opportunities exist at MasterClass?

Pros

Opportunity to work with some incredibly talented, collaborative individuals. Culture is warm, family vibe. Benefits are great!

Cons

Work/life balance can be difficult in some roles.

Opportunity to work with some incredibly talented, collaborative individuals.

November 8, 2019

See answer

May 9, 2020

How are promotions handled at MasterClass?

Pros

The people who work here are great. There is a feeling of camaraderie amongst the troops albeit mostly within the functional areas (i.e. Content, Engineering, etc). Company benefits are pretty good. The CMO seems to have a vision for the company. Unfortunately he is the only good hire in the last year at the senior level.

Cons

Senior leadership and work/life balance are the main cons of this company. Regarding leadership, it honestly doesn't exist. They claim that they care about the people but that is not the case. Recognition and promotions are not based on merit. Leadership doesn't aspire people to do their best which is why all the good talent end up leaving. There is no work/life balance as the expectations given current resources are not aligned. This causes great stress and exist across multiple functional areas not just Content.

Advice to Management

Stop micro managing your employees and treat them with respect. You hire good people but then don't let them leverage their experience. Improve cross functional communications to reduce the continual operational errors that occur. People Ops team need to focus on hiring and training managers and it starts at the top. The product is great but please stay true to the mission. Last, set realistic goals thus allowing for a better work/life balance

Recognition and promotions are not based on merit.

May 9, 2020

See answer

May 4, 2021

How do employees feel about their professional development opportunities at MasterClass?

Pros

Learning and Development is encouraged and supplemented through a yearly stipend

Cons

None aside from pandemic burnout, but has been balanced by company-wide mental health breaks and a vacation stipend to take time off.

Learning and Development is encouraged and supplemented through a yearly stipend

May 4, 2021

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4 English questions out of 4