Global Knowledge Workplace FAQ

Read what Global Knowledge employees think about their company's workplace. Employees have questions about everything from the work environment, to the dress code and food at the office.

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All answers shown come directly from Global Knowledge Reviews and are not edited or altered.

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2 English questions out of 2

November 16, 2019

What is the work environment like at Global Knowledge?

Pros

Lots of PTO, relaxed office environment, most calls are fairly warm since the company is well known within the industry

Cons

Hmm...Where to start? GK has lost care of its employees as individuals. Despite being a training company, no training seems to be provided to any employee in relation to their role. GK culture is currently in a state of ‘if you are loyal to upper management, then you stay. If you question things, you go.’ There were 2 sales managers remaining when I left—there should be 9. They had all left or been let go. If you go to HR for any sort of concerning issue, don’t expect any help or guidance unless it’s related to benefits. Generally the concerns are listened to and then completely ignored. They are slowly outsourcing their sales department. There is a team of 50-60 individuals ready to go in India as I type this. My opinion is that remaining higher ups will be offered a transfer at some point so that when they decline they don’t have to pay that person any severance. The disparity in management styles is astounding/concerning. You have one manager who will ask you what you’re doing if she sees that you haven’t made a dial in the last 5 minutes, and another who you’ll hardly speak to over the course of your day. It’s been a mess for a long time; I could go on. There was a time when it was good, but it’s long gone. I hope they can find a way back to how they used to be.

Advice to Management

Be decent human beings. Treat your employees as individual people who matter—we are husbands, wives, sisters, brothers, sons, daughters. We are not just making you money. If you’re going to micromanage every step of the way and scrutinize mistakes, at least also celebrate the small wins. Encouragement goes a long way. The board needs to be MUCH less mysterious...stop sending messages like a game of telephone.

Lots of PTO, relaxed office environment, most calls are fairly warm since the company is well known within the industry

November 16, 2019

See answer

June 23, 2019

What are working conditions like at Global Knowledge?

Pros

Great introduction into sales Good benefits and entry-level compensation

Cons

I don't even know where to begin. I read another review that explains that we are living in a "culture of fear" and I couldn't agree more. This is a company that doesn't value its employees at all. Sales and marketing are being blamed for mistakes that executives and higher management have made that cost the company millions of dollars worth of sales. They ruined relationships with some of our top vendors that in turn ruined relationships with our customers, and then they look at us and ask us to fix it or you're fired. The company is falling apart due to mismanagement and financial stress. They are paying employees less or just completely letting them go. For the most part, they let go of the employees that are good natured and do their jobs, but keeping the managers and sales reps that are in relationships and spend their time gossiping. Another point is that managers are sleeping with their subordinates and nothing is done about it. It's kept hush-hush so that HR doesn't hear about it. Even any concerns taken to HR aren't adequately handled, including personal safety, sexual harassment, and discrimination. There is favoritism amongst managers on the floor towards individuals on their team, especially for those that have those secret relationships. Rumors are constantly spreading, and some individuals gossip more than they work, but those are the reps that are never reprimanded. The sales floor is more like a high-school with all the drama, gossip, and dating that is going on. They recently laid off 80+ people in sales support, operations and finance with plans to outsource those groups. This means that rather than providing jobs to Americans in-house, we will now have to wait for longer periods of times to communicate with people overseas that we don't know. This is going to create even more problems with customers that sales reps will have to answer to. The company culture is toxic and disgusting. It is filled with sexism and discrimination against minorities. There is little diversity throughout the organization's headquarters, with only IT and operations really filled with any people of color (which again, most were laid off.) And as long as your manager is your friend (or your lover), you will keep your job, never get reported to HR, and never have to worry about having a bad territory. If you really need sales experience, apply (because you will definitely get the job, they are pretty desperate for sales reps) and stay for no more than a year. You will regret anything beyond that if you even make it a year. You will not be valued at a company like this.

Advice to Management

Executives, you need to realize what sales is like now on the floor. Step into our shoes for a time and understand your own customers and your own employees. See why some people can't hit goal for months because they were given a zip code with no activity. Get rid of most of your sales managers because they are corrupt. GK needs better people in the company that are passionate about growing. Once we get those and develop the ones we already have, create more of a promotional track for them, otherwise what incentive do we have to stay? You mention an "open-door policy" but never take any of our concerns to heart, unless its of any benefit to you. Understand why we are struggling and why morale is down. Maybe then can GK flourish.

Even any concerns taken to HR aren't adequately handled, including personal safety, sexual harassment, and discrimination.

June 23, 2019

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2 English questions out of 2

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