Global Knowledge Senior Leadership FAQ

Read what Global Knowledge employees think about senior leadership and the CEO at the company.

Global Knowledge has a Senior Management rating of 2.3, and Todd Johnstone, the CEO of Global Knowledge, has an approval rating of 37% across the organisation.

All answers shown come directly from Global Knowledge Reviews and are not edited or altered.

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2 English questions out of 2

November 2, 2019

How are senior leaders perceived at Global Knowledge?

Pros

When I first started a career at GK looked promising and so was the pay. Opportunity for advancement Promising Culture

Cons

-Culture - If you call circling the drain a culture -Nobody knows if GK is going to be around in a year not even GK -There is allot of misplaced trust in upper management who has no clue what the pulse if sales is like or the culture and unfortunately its this upper management who is making the decisions. -The do not train new sales reps, they just throw them onto the sales floor and hope for the best -In an effort to save money they have reduced the amount of sales managers, gotten rid of assistant mangers and now overload the ones that still remain. Three managers for nearly 90 reps. -Another effort to save money is cutting jobs in the US and moving them to India, this has not worked out so far and has caused more issues that create a more negative experience for our customers. From initial looks they are looking to move most of the inside sales teams to India now.

There is allot of misplaced trust in upper management who has no clue what the pulse if sales is like or the culture and unfortunately its this upper management who is making the decisions.

November 2, 2019

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June 23, 2019

What are some insights into the strategy or vision at Global Knowledge?

Pros

Great introduction into sales Good benefits and entry-level compensation

Cons

I don't even know where to begin. I read another review that explains that we are living in a "culture of fear" and I couldn't agree more. This is a company that doesn't value its employees at all. Sales and marketing are being blamed for mistakes that executives and higher management have made that cost the company millions of dollars worth of sales. They ruined relationships with some of our top vendors that in turn ruined relationships with our customers, and then they look at us and ask us to fix it or you're fired. The company is falling apart due to mismanagement and financial stress. They are paying employees less or just completely letting them go. For the most part, they let go of the employees that are good natured and do their jobs, but keeping the managers and sales reps that are in relationships and spend their time gossiping. Another point is that managers are sleeping with their subordinates and nothing is done about it. It's kept hush-hush so that HR doesn't hear about it. Even any concerns taken to HR aren't adequately handled, including personal safety, sexual harassment, and discrimination. There is favoritism amongst managers on the floor towards individuals on their team, especially for those that have those secret relationships. Rumors are constantly spreading, and some individuals gossip more than they work, but those are the reps that are never reprimanded. The sales floor is more like a high-school with all the drama, gossip, and dating that is going on. They recently laid off 80+ people in sales support, operations and finance with plans to outsource those groups. This means that rather than providing jobs to Americans in-house, we will now have to wait for longer periods of times to communicate with people overseas that we don't know. This is going to create even more problems with customers that sales reps will have to answer to. The company culture is toxic and disgusting. It is filled with sexism and discrimination against minorities. There is little diversity throughout the organization's headquarters, with only IT and operations really filled with any people of color (which again, most were laid off.) And as long as your manager is your friend (or your lover), you will keep your job, never get reported to HR, and never have to worry about having a bad territory. If you really need sales experience, apply (because you will definitely get the job, they are pretty desperate for sales reps) and stay for no more than a year. You will regret anything beyond that if you even make it a year. You will not be valued at a company like this.

Advice to Management

Executives, you need to realize what sales is like now on the floor. Step into our shoes for a time and understand your own customers and your own employees. See why some people can't hit goal for months because they were given a zip code with no activity. Get rid of most of your sales managers because they are corrupt. GK needs better people in the company that are passionate about growing. Once we get those and develop the ones we already have, create more of a promotional track for them, otherwise what incentive do we have to stay? You mention an "open-door policy" but never take any of our concerns to heart, unless its of any benefit to you. Understand why we are struggling and why morale is down. Maybe then can GK flourish.

The company is falling apart due to mismanagement and financial stress.

June 23, 2019

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2 English questions out of 2

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