Global Knowledge FAQ

Have questions about working at Global Knowledge? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Global Knowledge.

All answers shown come directly from Global Knowledge Reviews and are not edited or altered.

35 English questions out of 35

April 3, 2019

Does Global Knowledge offer sponsored degrees?

Pros

Decent pay for intro/first sales job, good benefits and PTO (you'll need it), lot's of young professionals.

Cons

Call center boiler room sales environment, constant turn over on all levels, 3 CEO's in the course of 18 months, lack of communication, management is stressed because of financial troubles and pressure from higher ups. I thought waking up and dreading to go to work was normal, but after being employed by other companies as an account manager... I can tell you, there are much more progressive, inspiring, and HAPPY sales environments to work. Where you will be appreciated for your hard work and empowered to succeed and grow- not at Global Knowledge... it will literally suck the life out of you. You've been warned.

Advice to Management

...quit?

Decent pay for intro/first sales job, good benefits and PTO (you'll need it), lot's of young professionals.

April 3, 2019

See answer

June 23, 2019

Does Global Knowledge offer an employee assistance or workplace counselling program?

Pros

Great introduction into sales Good benefits and entry-level compensation

Cons

I don't even know where to begin. I read another review that explains that we are living in a "culture of fear" and I couldn't agree more. This is a company that doesn't value its employees at all. Sales and marketing are being blamed for mistakes that executives and higher management have made that cost the company millions of dollars worth of sales. They ruined relationships with some of our top vendors that in turn ruined relationships with our customers, and then they look at us and ask us to fix it or you're fired. The company is falling apart due to mismanagement and financial stress. They are paying employees less or just completely letting them go. For the most part, they let go of the employees that are good natured and do their jobs, but keeping the managers and sales reps that are in relationships and spend their time gossiping. Another point is that managers are sleeping with their subordinates and nothing is done about it. It's kept hush-hush so that HR doesn't hear about it. Even any concerns taken to HR aren't adequately handled, including personal safety, sexual harassment, and discrimination. There is favoritism amongst managers on the floor towards individuals on their team, especially for those that have those secret relationships. Rumors are constantly spreading, and some individuals gossip more than they work, but those are the reps that are never reprimanded. The sales floor is more like a high-school with all the drama, gossip, and dating that is going on. They recently laid off 80+ people in sales support, operations and finance with plans to outsource those groups. This means that rather than providing jobs to Americans in-house, we will now have to wait for longer periods of times to communicate with people overseas that we don't know. This is going to create even more problems with customers that sales reps will have to answer to. The company culture is toxic and disgusting. It is filled with sexism and discrimination against minorities. There is little diversity throughout the organization's headquarters, with only IT and operations really filled with any people of color (which again, most were laid off.) And as long as your manager is your friend (or your lover), you will keep your job, never get reported to HR, and never have to worry about having a bad territory. If you really need sales experience, apply (because you will definitely get the job, they are pretty desperate for sales reps) and stay for no more than a year. You will regret anything beyond that if you even make it a year. You will not be valued at a company like this.

Advice to Management

Executives, you need to realize what sales is like now on the floor. Step into our shoes for a time and understand your own customers and your own employees. See why some people can't hit goal for months because they were given a zip code with no activity. Get rid of most of your sales managers because they are corrupt. GK needs better people in the company that are passionate about growing. Once we get those and develop the ones we already have, create more of a promotional track for them, otherwise what incentive do we have to stay? You mention an "open-door policy" but never take any of our concerns to heart, unless its of any benefit to you. Understand why we are struggling and why morale is down. Maybe then can GK flourish.

Good benefits and entry

June 23, 2019

See answer

October 18, 2020

Does Global Knowledge offer vacation time?

Pros

We had a great amount of vacation time and would receive more after being there longer.

Cons

C-suite level started making poor decisions that affected everyone but themselves. More work for less money.

We had a great amount of vacation time and would receive more after being there longer.

October 18, 2020

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November 13, 2020

What is the retirement plan like at Global Knowledge?

Pros

Name recognition, flexibility, partnered with some big tech companies

Cons

Executive team has been there for 3 years and is still clueless as to how the business actually works. The CEO is non existent. Eliminated all of the benefits that matter, no 401K match. Was also just acquired, so a ton of uncertainty. All of the top sales reps and leaders have left. What is left, is a shell of the talent that used to be at this once great company.

Eliminated all of the benefits that matter, no 401K match.

November 13, 2020

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September 9, 2021

How are the career development opportunities at Global Knowledge?

Pros

recent merger/acquisition with Skillsoft has the potential to bring about big opportunities for growth and career development

Cons

confusing & clunky processes poor back-office technology together these create loads of delays and errors

Advice to Management

make changes! fix things

recent merger/acquisition with Skillsoft has the potential to bring about big opportunities for growth and career development

September 9, 2021

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35 English questions out of 35

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