Global Knowledge Culture FAQ

Read what Global Knowledge employees think about their company culture and make sure it is the right fit for you.

Global Knowledge has a culture and values rating of 2.6.

All answers shown come directly from Global Knowledge Reviews and are not edited or altered.

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2 English questions out of 2

January 3, 2020

What is the company culture like at Global Knowledge?

Pros

- Some of the best people I've ever worked with - Great location and office - Great mid-level management in Toronto - Opportunity to take high level certification courses and training on company dime - Culture of promoting from within if you perform well - Great product and some of the best instructors in the industry - Great salary & commissions for those who perform exceptionally well - Great work does not go unnoticed, culture of appreciating and praising top performers

Cons

- The company is bleeding talent, more than 100 people either left or got let go in the last 12 months - The company is consolidating roles across their NA workforce and aggressively exporting work to their partners in India - Lots of pressure from top management to make good on forecasts moving forward - Top management decisions are made with zero input from mid-level management or front line reps - Drastic changes are frequently communicated last minute with implementation efforts falling onto mid-level management and front line reps with no regard towards customer experience or satisfaction - Aging company infrastructure with some processes that can be a nightmare to deal with, which again in some cases negatively impacts customer experience - CEO goes missing for months on end, leaving the impression that the company is run by COO

Advice to Management

It is paramount that you retain your most talented reps, managers & instructors while the company is going through this tough transition period. The company built its brand on strong customer relationships while delivering exceptionally great training/courses with your instructors. If you lose your people, your reputation will be tarnished very quickly.

Great work does not go unnoticed, culture of appreciating and praising top performers

January 3, 2020

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September 4, 2019

What is the hiring process like at Global Knowledge?

Pros

- Fun & Friendly Employees - Great Bonuses (If you can actually hit the goal) - Office is next to a beautiful pond & Green-way - You will learn transferable Sales Skills - You will learn about the technology of some of the biggest IT companies in the world (Microsoft, Cisco, Red Hat, AWS, IBM, Palo Alto, etc) - Great benefits (except the 401K match)

Cons

- Management is uneducated people in power. They drive metrics. If you are not on pace with the metrics - expect to be micromanaged. - Board has dug huge holes that they blame sales and marketing for. The company is going under due to new competition in the market. They'll invest in technology to help increase sales that does not work. - Customer Satisfaction issues. Congratulations! You have made a $6000 sale! Two weeks later that sale means nothing because the course you enrolled the students into gets cancelled... Then you have angry customers who don't want to do business with the organization anymore. Please DO NOT sell the promotions... GK loves to pride themselves on giving out gift cards and tablets to the students for taking a training course, but then the students never get their promotions and if they do it is because they called their Account Manager once a week until it is fulfilled. This makes the job extremely difficult because your trying to fix relationships rather than maintaining them and prospecting for new business. - Lack of Structure. They outsourced the team that handles the back end processes. Good luck trying to figure out if your student is actually enrolled or not. - NO GROWTH OPPORTUNITIES. The only growth opportunity you will see is moving from a low performing territory to a higher performing one. Which rarely happens. They'll give a vacant high performing territory to a new hire before actually promoting from within. - POWER HOURS. 3 out of the 4 and a half hours of your day you will have to make as many phone calls as possible. Don't even think about trying to fulfill an order during this time. DIAL DIAL DIAL. - Your Ideas will not be implemented. When you have a great idea, instead of management helping you implement it, they will say "You don't need my help managing your time and ideas" ^ you're the manager... that is your job...

Advice to Management

- Actually invest in your employees and help them grow... The company used to have a 3 week training program for new hires. Now they throw you on the phones and expect you to figure it out. - Properly match the employee and territory they are operating... Help the Reps better understand their buyers because each territory has it's own personality. - Actually manage your employees... We used to have meetings where we reviewed our metrics and success. This was motivating... Now our meetings are pointless banter.

They'll give a vacant high performing territory to a new hire before actually promoting from within.

September 4, 2019

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2 English questions out of 2

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