Glassdoor Senior Leadership FAQ

Read what Glassdoor employees think about senior leadership and the CEO at the company.

Glassdoor has a Senior Management rating of 3.5, and Christian Sutherland-Wong, the CEO of Glassdoor, has an approval rating of 65% across the organisation.

All answers shown come directly from Glassdoor Reviews and are not edited or altered.

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2 English questions out of 2

August 14, 2020

How are senior leaders perceived at Glassdoor?

Pros

The people. Glassdoor hired some incredible people and my managers in customer success EMEA were the absolute finest managers I’ve had: open, transparent, supportive, had their team’s back every step of the way.

Cons

“I'm sorry to hear your feedback that you feel the recent layoffs were unexpected and a surprise” This is just an example of the responses I’ve read from the CEO and senior management to reviews left in recent weeks, after Glassdoor announced that 30% of their staff were made redundant. The responses also state that staff were warned in all hands about the negative impact to the business. I was one of those surprised and blindsided employees, but it’s interesting to see that myself and others like me should have apparently listened better in all hands meetings. This is a shame.

Advice to Management

At the time of writing this review I’m barely seeing any responses to reviews anymore from the CEO or senior management, but maybe they’re too busy with that Indeed merger they also said wouldn’t happen. If transparency is one of your company values, be open about what happened. Please don’t make it look like we just hadn’t been listening closely enough. You didn’t communicate this clearly and you weren’t transparent at all - anything suggesting otherwise just comes across incredibly disingenuous after dozens of reviews stating the opposite. Lastly, please take care of the people who are still there, especially in the Customer Success team. They are some of the finest people out there.

This is just an example of the responses I’ve read from the CEO and senior management to reviews left in recent weeks, after Glassdoor announced that 30% of their staff were made redundant.

August 14, 2020

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July 15, 2020

What are some insights into the strategy or vision at Glassdoor?

Pros

In a recent company all-hands, our CEO (Christian) presented some bold ideas that are truly exciting and innovative. It feels like we believe in something again, and want to positively disrupt the global workplace. It seems like our leaders are not only asking a lot of questions but are actively listening to what the employees are saying and I'm optimistic to see how they respond to what they hear. The people and managers at Glassdoor care so much. It is no surprise that one of our core values is good people because that is who we are and those are the types of people I get to work with.

Cons

These bold ideas are only as good as the execution, and this is something Glassdoor hasn't been especially strong at over the last couple of years. The product ideas sound great, but until we are using and selling them, they are just another idea or failed strategy because of poor execution.

Advice to Management

Our strategies are planned and built around almost ideal circumstances and too often we are left under-resourced as things change and obstacles arise. Continue to care as much as you do and listen as much as you are, and hopefully, we will soon see the type of action we are all longing for.

The product ideas sound great, but until we are using and selling them, they are just another idea or failed strategy because of poor execution.

July 15, 2020

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2 English questions out of 2