Glassdoor Management FAQ

Read what Glassdoor employees think about management at the company.

Glassdoor has a positive Business Outlook of 40%.

All answers shown come directly from Glassdoor Reviews and are not edited or altered.

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2 English questions out of 2

July 18, 2019

How is management perceived at Glassdoor?

Pros

I love my team and co-workers. They make coming into work fun! Our benefits are also great with unlimited PTO, a new 401K match and healthcare 100% paid for the employee.

Cons

The CS org has evolved quite a bit over the last couple of years, which has been great however leadership does not listen to their employees and there has been a lot of grey area. The first layer is our roles and responsibilities. Leadership continues to give us more responsibility while sales sits around all day and only sends out contracts. They are getting paid significantly more while we are managing accounts, building relationships, identifying and tee-ing up growth opportunities, building all of the decks, and owning almost all communication, all the while trying to hit our KPI's. If we are holding all of the responsibility, we should be compensated the same way sales is. The second layer has to do with our KPI's. With the change to MCV, it is completely unreasonable to get our quotas over a month and a half into the quarter. Not only that, but problems that were identified early on were not fixed until after the end of the quarter. During the first quarter, our management team told us that KPI's would not change anymore because pacing is obsolete and we can only make the target so low and that product adoption cannot move anymore because it would be unattainable, but here we are a few months later and both of these KPI's have changed. On top of that, we were told we are not moving to marketplace pace yet we are now piloting it. The constant flip flopping and lack of transparency does not give anyone faith in leadership.

Advice to Management

Take the time to understand the day to day of a CSM and listen to the CSM's.

During the first quarter, our management team told us that KPI's would not change anymore because pacing is obsolete and we can only make the target so low and that product adoption cannot move anymore because it would be unattainable, but here we are a few months later and both of these KPI's have changed.

July 18, 2019

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January 12, 2021

Are employees at Glassdoor generally happy and/or satisfied?

Pros

Great product, great pay incentives, great leadership, overall great job

Cons

Putting in sales deals was way too complicated of a process

Advice to Management

Keep up the good work

Great product, great pay incentives, great leadership, overall great job

January 12, 2021

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2 English questions out of 2