Coconut Software FAQ

Have questions about working at Coconut Software? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Coconut Software.

All answers shown come directly from Coconut Software Reviews and are not edited or altered.

15 English questions out of 15

October 22, 2020

What is health insurance like at Coconut Software?

Pros

-health benefits start on day 1 -daily, weekly, bi-weekly meetings -personal development -can work remotely -weekly provided lunches

Cons

-lack of/poor communication between departments -handled covid poorly as in leadership did not consult managers before laying off employees that were in the middle of working on projects and/or communicating with clients -Certain project managers would not take responsibility when they messed up and would blame employees as well as not fully understand the software -dissolved their QA team -hired employees that were not competent for the role

Advice to Management

Don't tell your staff that "we are in this together" when you have no loyalty to them and if you lay them off, do it at the start of their shifts, not at the end or halfway through it. Stop lying to your staff when you tell them that you are helping former employees every step of the way when you are not. When the second wave hits, try having the board and CEO take a pay cut rather than lay off employees that rely on their job or try reducing hours temporarily.

health benefits start on day 1

October 22, 2020

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November 6, 2019

Does Coconut Software offer relocation assistance?

Pros

- A positive, ambitious culture from the top down. - Never dread a day going to work. - Making a big impact in the Financial Services sector, with an growing portfolio of happy customers. - Product Team are consistently innovating new products and features to ensure that Coconut remains a pioneer in the appointment and engagement space.

Cons

- Health and benefits package could be improved.

Health and benefits package could be improved.

November 6, 2019

See answer

April 11, 2019

How are senior leaders perceived at Coconut Software?

Pros

Amazing leadership team, great colleagues, diverse, contagious culture, and a place for constant career development. My experience here has been exceptional! Despite being separated by two offices, the leadership does a phenomenal job to foster strong relationships and an great culture. This is a team that is driven to win and have fun while doing it. What is truly amazing is that the team here knows that they don't have all the answers and invests in mentors and resources to help find them. The most people focused organization I've had the pleasure of working for!

Cons

Typical growing pains of a startup but leadership has their finger on the pulse and actively manages this by investing in solutions and in their people to do so.

Advice to Management

Keep doing you!

Amazing leadership team, great colleagues, diverse, contagious culture, and a place for constant career development.

April 11, 2019

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April 11, 2019

How are the career development opportunities at Coconut Software?

Pros

Amazing leadership team, great colleagues, diverse, contagious culture, and a place for constant career development. My experience here has been exceptional! Despite being separated by two offices, the leadership does a phenomenal job to foster strong relationships and an great culture. This is a team that is driven to win and have fun while doing it. What is truly amazing is that the team here knows that they don't have all the answers and invests in mentors and resources to help find them. The most people focused organization I've had the pleasure of working for!

Cons

Typical growing pains of a startup but leadership has their finger on the pulse and actively manages this by investing in solutions and in their people to do so.

Advice to Management

Keep doing you!

Amazing leadership team, great colleagues, diverse, contagious culture, and a place for constant career development.

April 11, 2019

See answer

October 22, 2020

What is the feeling of job security at Coconut Software?

Pros

-health benefits start on day 1 -daily, weekly, bi-weekly meetings -personal development -can work remotely -weekly provided lunches

Cons

-lack of/poor communication between departments -handled covid poorly as in leadership did not consult managers before laying off employees that were in the middle of working on projects and/or communicating with clients -Certain project managers would not take responsibility when they messed up and would blame employees as well as not fully understand the software -dissolved their QA team -hired employees that were not competent for the role

Advice to Management

Don't tell your staff that "we are in this together" when you have no loyalty to them and if you lay them off, do it at the start of their shifts, not at the end or halfway through it. Stop lying to your staff when you tell them that you are helping former employees every step of the way when you are not. When the second wave hits, try having the board and CEO take a pay cut rather than lay off employees that rely on their job or try reducing hours temporarily.

handled covid poorly as in leadership did not consult managers before laying off employees that were in the middle of working on projects and/or communicating with clients

October 22, 2020

See answer
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15 English questions out of 15

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