Coconut Software FAQ

Have questions about working at Coconut Software? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Coconut Software.

All answers shown come directly from Coconut Software Reviews and are not edited or altered.

15 English questions out of 15

October 22, 2020

What is health insurance like at Coconut Software?

Pros

-health benefits start on day 1 -daily, weekly, bi-weekly meetings -personal development -can work remotely -weekly provided lunches

Cons

-lack of/poor communication between departments -handled covid poorly as in leadership did not consult managers before laying off employees that were in the middle of working on projects and/or communicating with clients -Certain project managers would not take responsibility when they messed up and would blame employees as well as not fully understand the software -dissolved their QA team -hired employees that were not competent for the role

Advice to Management

Don't tell your staff that "we are in this together" when you have no loyalty to them and if you lay them off, do it at the start of their shifts, not at the end or halfway through it. Stop lying to your staff when you tell them that you are helping former employees every step of the way when you are not. When the second wave hits, try having the board and CEO take a pay cut rather than lay off employees that rely on their job or try reducing hours temporarily.

health benefits start on day 1

October 22, 2020

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October 26, 2020

How are senior leaders perceived at Coconut Software?

Pros

Flexibility to work from home, stock options, cabana days (8 extra paid days off per year), fun workplace culture and social activities, great CEO

Cons

Fast-paced work environment and constant change (typical startup), less team interaction since moving remote after pandemic.

Flexibility to work from home, stock options, cabana days (8 extra paid days off per year), fun workplace culture and social activities, great CEO

October 26, 2020

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April 11, 2019

How are the career development opportunities at Coconut Software?

Pros

Amazing leadership team, great colleagues, diverse, contagious culture, and a place for constant career development. My experience here has been exceptional! Despite being separated by two offices, the leadership does a phenomenal job to foster strong relationships and an great culture. This is a team that is driven to win and have fun while doing it. What is truly amazing is that the team here knows that they don't have all the answers and invests in mentors and resources to help find them. The most people focused organization I've had the pleasure of working for!

Cons

Typical growing pains of a startup but leadership has their finger on the pulse and actively manages this by investing in solutions and in their people to do so.

Advice to Management

Keep doing you!

Amazing leadership team, great colleagues, diverse, contagious culture, and a place for constant career development.

April 11, 2019

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August 19, 2019

What is the feeling of job security at Coconut Software?

Pros

- Open and collaborative workspace - Catered lunches on Thursdays - Fantastic team of people who are smart, devoted, and eager to succeed - Solid positioning/messaging roadmap with lots of promise for industry success

Cons

- Growing pains and startup woes - high turnover (TO) and low visibility on transition planning - 2 offices - Saskatoon (HQ) and Toronto (Marketing/BDR/Sales) - slightly different cultures - Frequent adjustments to budget/planning

Advice to Management

- Hire more Senior talent and leadership for Toronto teams - Invest in culture, personnel, and professional development planning

high turnover (TO) and low visibility on transition planning

August 19, 2019

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January 31, 2019

How is race or ethnicity talked about at Coconut Software?

Pros

Having worked here for a good 6 months, I can safely say that Coconut is the best company I’ve worked for, and I’ve worked for four different companies, in both the for-profit and not-for-profit sectors. I work in the Toronto office so I don’t get to see our lovely CEO as much as I’d like to. (She's in Saskatoon, although she usually makes monthly trips down that we all look forward to) When we are chatting and when she is here, though, I take something away from every conversation with her because she is not only a BO$$, but she’s also super personable and always willing to LISTEN, and not just HEAR what you’re saying. The Toronto office is an open space where sales, marketing, customer experience, and our project management team resides, along with our CRO. Our CRO is full of insight and even though he’s extremely busy, he makes time and has an open door policy for anyone to approach him with anything, and that’s something I value highly. Every single person who works here is dedicated to their work and it really shows. The passion is off the charts !!! As a queer POC, I feel heard, safe and accepted in a field/environment that I wasn’t sure I could participate in. We’re one big happy family that values open communication and celebrates wins together, while learning from our hurdles/opportunities. Getting past stereotypes in a cis straight male-dominated line of work is a constant battle, but it really isn’t something that crosses my mind at Coconut. The company, when I joined, was not just talking about diversity and inclusivity, but practicing it to foster an environment that represents inclusivity for all.

Cons

Since we're a start-up, things evolve and change, and we have to adapt with those changes on the fly. That just takes a little getting used to, however, it keeps things fresh and keeps you on your toes.

Getting past stereotypes in a cis straight male

January 31, 2019

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15 English questions out of 15