Article Benefits FAQ

Read what Article employees think about benefits at the company.

If you want to see a full list of benefits and perks at Article listed by categories, head to their Benefits page. From insurance, health and wellness to vacation and more, find out what you could benefit from when working at Article.

All answers shown come directly from Article Reviews and are not edited or altered.

Does Article offer vacation time?

1 English review out of 1

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August 11, 2020

Pros

- There are really great people throughout the organization. - The ability to problem solve and build relationships with many different types of customers. - The office space (pre-pandemic) was a lively place that was dog-friendly with complimentary snacks and coffee.

Cons

- HR and upper management does not care about the wellbeing of it's employees which becomes very apparent when you require support as an employee. - The company did not handle the pandemic well and instead duped it's customers and expected the customer care team to handle the stress of lying to customers about stopping returns, dealing with hostile situations (upset customers yelling and swearing at you, rudeness within chats and general disrespect daily) and being denied any vacation time or mental health leave for those who were struggling with the current circumstances. They are a broken record in saying "when one person is absent, everyone else has to handle a larger workload" however, the employees are dropping like flies and amongst the 20-30 staff, everyone has the same non-specialized role. If they retained their employees and provided a fair working environment, this would not be an issue. - Leadership within the CC department rotates frequently, are inexperienced and lack the skills and development to retain talent and help those with potential succeed and grow within the company. - Lots of false promises and a top-down management style. Distrust and lack of mutual respect amongst the teams. - The entry-level pay is not at all worth the stress of the constant lack of structure, changes to procedure/policy, poor leadership and not being listened to. Touting a startup-like environment (dogs, socials, snacks) does not make up for not paying a living wage to your customer care representatives, treating your employees as human beings and complete disregard for how to run a department.

Advice to Management

Consider listening to your employees and understanding that when you put their needs first, they will work harder, better and longer for you regardless of a pandemic. The high turnover will only continue if you keep hiring inexperienced leaders who are taking on too much to even care about lower level situations. There are talented people within your teams that would benefit from a succession plan and development within their roles but unfortunately, the top down people last mentality is so strong that HR could care less. The team leaders are not equipped to deal with most complicated situations, especially regarding people matters and require more development and trust. Mostly, in my depth of experience in high-level roles, I am grossly disappointed by Article's lack of sight regarding how to treat your employees, train your senior level staff and practice what you preach (i.e. "The Article Way"). Congrats on making your millions a month during the pandemic and dismissing who got you there in the first place.

The company did not handle the pandemic well and instead duped it's customers and expected the customer care team to handle the stress of lying to customers about stopping returns, dealing with hostile situations (upset customers yelling and swearing at you, rudeness within chats and general disrespect daily) and being denied any vacation time or mental health leave for those who were struggling with the current circumstances.

August 11, 2020

Reviewed by: Customer Care Associate in Vancouver, BC (Current Employee)

1 English review out of 1

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