Article Benefits FAQ

Read what Article employees think about benefits at the company.

If you want to see a full list of benefits and perks at Article listed by categories, head to their Benefits page. From insurance, health and wellness to vacation and more, find out what you could benefit from when working at Article.

All answers shown come directly from Article Reviews and are not edited or altered.

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4 English questions out of 4

August 11, 2020

Does Article offer vacation time?

Pros

- There are really great people throughout the organization. - The ability to problem solve and build relationships with many different types of customers. - The office space (pre-pandemic) was a lively place that was dog-friendly with complimentary snacks and coffee.

Cons

- HR and upper management does not care about the wellbeing of it's employees which becomes very apparent when you require support as an employee. - The company did not handle the pandemic well and instead duped it's customers and expected the customer care team to handle the stress of lying to customers about stopping returns, dealing with hostile situations (upset customers yelling and swearing at you, rudeness within chats and general disrespect daily) and being denied any vacation time or mental health leave for those who were struggling with the current circumstances. They are a broken record in saying "when one person is absent, everyone else has to handle a larger workload" however, the employees are dropping like flies and amongst the 20-30 staff, everyone has the same non-specialized role. If they retained their employees and provided a fair working environment, this would not be an issue. - Leadership within the CC department rotates frequently, are inexperienced and lack the skills and development to retain talent and help those with potential succeed and grow within the company. - Lots of false promises and a top-down management style. Distrust and lack of mutual respect amongst the teams. - The entry-level pay is not at all worth the stress of the constant lack of structure, changes to procedure/policy, poor leadership and not being listened to. Touting a startup-like environment (dogs, socials, snacks) does not make up for not paying a living wage to your customer care representatives, treating your employees as human beings and complete disregard for how to run a department.

Advice to Management

Consider listening to your employees and understanding that when you put their needs first, they will work harder, better and longer for you regardless of a pandemic. The high turnover will only continue if you keep hiring inexperienced leaders who are taking on too much to even care about lower level situations. There are talented people within your teams that would benefit from a succession plan and development within their roles but unfortunately, the top down people last mentality is so strong that HR could care less. The team leaders are not equipped to deal with most complicated situations, especially regarding people matters and require more development and trust. Mostly, in my depth of experience in high-level roles, I am grossly disappointed by Article's lack of sight regarding how to treat your employees, train your senior level staff and practice what you preach (i.e. "The Article Way"). Congrats on making your millions a month during the pandemic and dismissing who got you there in the first place.

The company did not handle the pandemic well and instead duped it's customers and expected the customer care team to handle the stress of lying to customers about stopping returns, dealing with hostile situations (upset customers yelling and swearing at you, rudeness within chats and general disrespect daily) and being denied any vacation time or mental health leave for those who were struggling with the current circumstances.

August 11, 2020

See answer

May 18, 2021

What is the retirement plan like at Article?

Pros

The values of Customer Obsession, Do It Differently, Winning Together, and Ownership Mindset are actually lived every day. The CEO's updates are not focused on revenue but on doing the right thing for our customers in line with our values - it's easy to connect the actions our leaders are taking with the values we have which makes decision making so much easier for everyone. All of the other seniors leaders constantly talk about the importance of focusing on our customers. Our leaders are experienced professionals who are accountable and responsible for the work they produce. We're not perfect but we can work together with trust and respect and we know our most senior leaders walk the walk when it comes to things like empowerment. Compensation is very fair and above market for the role I have and the work life balance is great. I know I'm appreciated for the work I do.

Cons

The rate of growth can make things chaotic at times because the processes we have are sometimes from a time when the company was a quarter the size it is now. You have to be willing to work with a bit of ambiguity when it comes to this. Underinvestment in the past around technology is catching up to us right now with all the growth but the company is investing massively here - potentially it's a tripling of the technology team in a single year. Benefits such as RRSP matching and parental leave could be better but I understand they're working on improving such things.

Advice to Management

Stay the course on living our values and work on scaling our processes.

Benefits such as RRSP matching and parental leave could be better but I understand they're working on improving such things.

May 18, 2021

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September 14, 2020

Does Article offer relocation assistance?

Pros

Your coworkers will become your friends, and will be there to support you. This is crucial as Customer Care can be extremely stressful and intense, especially in the current pandemic. Overall, it's easy to talk to most people and people are honest and direct. The salary is competitive, decent benefits package. The company as a whole is a good place to work, but I would steer clear of CC until it is given a chance to action on feedback and turn the ship around. Knowing the commitment of the CEO to having a good work environment and culture, I hope they will be able to get things back on track with a few key changes.

Cons

Since March, Customer Care as a department has changed dramatically. What used to be a vibrant department of people who enjoyed their jobs and enjoyed helping people has started to spiral into a place where people feel isolated and unsupported by upper management, and disconnected from their peers. Working remotely has only increased these feelings. Changes in management has lead to both CC agents and TLs feeling overworked, spread too thin, and not listened or supported by management. I often felt disrespected and condescended to by a recent management hire, and often did not feel the support I needed in order to properly support my own team. Overall, I just want to say that the feelings of frustration and lack of support are not limited to one level of the department. Everyone is feeling the burn, everyone is trying their best, but are not given what they need to be successful.

Advice to Management

Lengthen training. I understand you need bodies on the floor to manage increased volume, but you have cut training too much and the new agents are not prepared. It is unfair to expect high performance when you have not properly equipped them. Listen to your Team Leads. They've been at the company a lot longer than you (despite calling them inexperienced or junior), and treating them like they don't know things is not only incredibly disrespectful and disheartening, but is cutting off one of your best tools to support the agents properly. Take time to talk to the people in your department, and understand them as people better, rather than customer service robots that are expected to smash through volume without feeling any emotions. The job is hard, the volume is insane. Treat agents like the incredible, dedicated people they are before you lose more of them.

The salary is competitive, decent benefits package.

September 14, 2020

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May 18, 2021

Does Article offer parental leave?

Pros

The values of Customer Obsession, Do It Differently, Winning Together, and Ownership Mindset are actually lived every day. The CEO's updates are not focused on revenue but on doing the right thing for our customers in line with our values - it's easy to connect the actions our leaders are taking with the values we have which makes decision making so much easier for everyone. All of the other seniors leaders constantly talk about the importance of focusing on our customers. Our leaders are experienced professionals who are accountable and responsible for the work they produce. We're not perfect but we can work together with trust and respect and we know our most senior leaders walk the walk when it comes to things like empowerment. Compensation is very fair and above market for the role I have and the work life balance is great. I know I'm appreciated for the work I do.

Cons

The rate of growth can make things chaotic at times because the processes we have are sometimes from a time when the company was a quarter the size it is now. You have to be willing to work with a bit of ambiguity when it comes to this. Underinvestment in the past around technology is catching up to us right now with all the growth but the company is investing massively here - potentially it's a tripling of the technology team in a single year. Benefits such as RRSP matching and parental leave could be better but I understand they're working on improving such things.

Advice to Management

Stay the course on living our values and work on scaling our processes.

Benefits such as RRSP matching and parental leave could be better but I understand they're working on improving such things.

May 18, 2021

See answer

4 English questions out of 4

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