Compare Salesforce vs Zendesk BETASee how working at Salesforce vs. Zendesk compares on a variety of workplace factors. By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. All salaries and reviews are posted by employees working at Salesforce vs. Zendesk. Learn more about each company and apply to jobs near you.
- Salesforce scored higher in 8 areas: Overall Rating, Career Opportunities, Compensation & Benefits, Senior Management, Culture & Values, CEO Approval, % Recommend to a friend and Positive Business Outlook.
- Zendesk scored higher in 1 area: Work-life balance.
What Employees Say
- Salesforce had 337 more reviews than Zendesk that mentioned "Great culture" as a Pro.
- "Big company" was the most mentioned Con at Salesforce.
- "Growing pains" was the most mentioned Con at Zendesk.
I have been working at Salesforce full-time for more than 5 years
Best front end system(s) of engagement in the business. The platform earns you time to speak with all executive lines of business about strategic direction and where you can support their success.... It's one of the biggest reasons that I've come back to the company. There's some great competition for enterprise sales with AWS and Google Cloud but I'd much rather speak to executive stakeholders rather than IT about Infrastructure. Lot's of meat on the bone for things to sell with recent acquisitions.
It's up to you to build healthy boundaries around work life balance when you are working at the fastest growing enterprise company in the world. Occasionally, you can get boxed in with certain... verticals (teams) not wanting you to venture outside of their linear career path. Emerging commercial business roles are subject to transactional sales and relationships but show me a company where that's not the case. Occasionally implementation partners are not adequately prepared to take on large deal implementations which can result in customer satisfaction issues. These can linger and be stressful but there are the right resources on the Salesforce end to make things right.
Advice to Management
Salesforce is subject to hiring top performing sales reps as managers. Occasionally I'd like to scream from the mountain top that the best sales people don't necessarily translate to the best... managers. Hire the best people and provide them with the autonomy and tools to do their job and get out of their way.
I have been working at Zendesk full-time for more than 3 years
Zendesk continues to be in a 'high growth phase' and has been for years. This gives the company a chance to create new processes, roles, teams, targets, and expectations. The company promotes from... within and gives employees the opportunity to jump into jobs they may not have been qualified for outside of Zendesk. The company has incredibly high expectations for each person and the sales quotas are a clear reflection of this. The team dynamics and friendly competition is one of the top reasons people can be happy here. Upper Management/Directors encourage you to work together with an incredible amount of autonomy - find out what works and what doesn't. If it doesn't, change it and start over.
Zendesk isn't the same company the founders claimed to have started. It's not an easy-going, laid back, play ping-pong during the day and nap on your break type of organization. It's an organization... that is changing so often the team rarely has time to settle into the new changes. The amount of change is unlike anything I could have imagined. I am not sure we ever truly let a plan play out and calculate results before implementing something else. Exciting? Yes. Stressful? Yes. We run a lean team and rely on everyone to step up. It's hard to hide when sales, support, ops, all need everyone on board and working 100%.
Advice to Management
Management should continue to change and push the employees! If something is implemented, let it breathe and wait for results before changing again. On the other hand, the company IPO'd at $15....25/share in 2014 and hit $93/share in 2019. We've also added a few thousand employees and several thousand customers....