Compare Salesforce vs Zendesk BETA

See how working at Salesforce vs. Zendesk compares on a variety of workplace factors. By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. All salaries and reviews are posted by employees working at Salesforce vs. Zendesk. Learn more about each company and apply to jobs near you.
Salesforce company icon

Salesforce

Zendesk company icon

Zendesk

Employee Ratings

  • Salesforce scored higher in 8 areas: Overall Rating, Career Opportunities, Compensation & Benefits, Senior Management, Culture & Values, CEO Approval, % Recommend to a friend and Positive Business Outlook.
  • Zendesk scored higher in 1 area: Work-life balance.
Overall Rating
(full-time and part-time employees only)
Overall Rating
(full-time and part-time employees only)
4.4
(based on 6438 reviews)
Overall Rating
(full-time and part-time employees only)
4.2
(based on 576 reviews)
Career Opportunities
Career Opportunities
4.3
Salesforce employees rated their Career Opportunities 0.5 higher than Zendesk employees rated theirs.
Career Opportunities
3.8
Compensation & Benefits
Compensation & Benefits
4.5
Salesforce employees rated their Compensation & Benefits 0.5 higher than Zendesk employees rated theirs.
Compensation & Benefits
4.0
Work-life balance
Work-life balance
4.2
Work-life balance
4.3
Senior Management
Senior Management
4.1
Salesforce employees rated their Senior Management 0.4 higher than Zendesk employees rated theirs.
Senior Management
3.7
Culture & Values
Culture & Values
4.5
Salesforce employees rated their Culture & Values 0.4 higher than Zendesk employees rated theirs.
Culture & Values
4.1
CEO Approval
CEO Approval
Salesforce Ceo Marc Benioff
97%
97%Marc Benioff
Salesforce employees rated their CEO Approval 4% higher than Zendesk employees rated theirs.
CEO Approval
Zendesk Ceo Mikkel Svane
93%
93%Mikkel Svane
% Recommend to a friend
% Recommend to a friend
89%
Salesforce employees rated their % Recommend to a friend 11% higher than Zendesk employees rated theirs.
% Recommend to a friend
78%
Positive Business Outlook
Positive Business Outlook
86%
Salesforce employees rated their Positive Business Outlook 5% higher than Zendesk employees rated theirs.
Positive Business Outlook
81%

Salaries

Salesforce has 416 more total submitted salaries than Zendesk.
Salaries for similar jobs
Salaries for similar jobs
Account Executive61 Salaries
CA$65,429/yr
Software Engineer12 Salaries
CA$114,277/yr
Business Development Representative15 Salaries
CA$55,213/yr
Salaries for similar jobs
Enterprise Account Manager1 Salaries
CA$96,000/yr
Senior Software Developer1 Salaries
CA$96,360/yr

What Employees Say

  • Salesforce had 337 more reviews than Zendesk that mentioned "Great culture" as a Pro.
  • "Big company" was the most mentioned Con at Salesforce.
  • "Growing pains" was the most mentioned Con at Zendesk.
Pros
Pros
"Great benefits"(in 417 reviews)
"Great culture"(in 384 reviews)
Pros
"Work life balance"(in 102 reviews)
"Great culture"(in 47 reviews)
Cons
Cons
"Big company"(in 113 reviews)
"Fast paced"(in 112 reviews)
Cons
"Growing pains"(in 37 reviews)
"No 401k matching"(in 18 reviews)
Featured Review

Current Employee - Enterprise Account Executive

I have been working at Salesforce full-time for more than 5 years

Pros

Best front end system(s) of engagement in the business. The platform earns you time to speak with all executive lines of business about strategic direction and where you can support their success.... It's one of the biggest reasons that I've come back to the company. There's some great competition for enterprise sales with AWS and Google Cloud but I'd much rather speak to executive stakeholders rather than IT about Infrastructure. Lot's of meat on the bone for things to sell with recent acquisitions.

Cons

It's up to you to build healthy boundaries around work life balance when you are working at the fastest growing enterprise company in the world. Occasionally, you can get boxed in with certain... verticals (teams) not wanting you to venture outside of their linear career path. Emerging commercial business roles are subject to transactional sales and relationships but show me a company where that's not the case. Occasionally implementation partners are not adequately prepared to take on large deal implementations which can result in customer satisfaction issues. These can linger and be stressful but there are the right resources on the Salesforce end to make things right.

Advice to Management

Salesforce is subject to hiring top performing sales reps as managers. Occasionally I'd like to scream from the mountain top that the best sales people don't necessarily translate to the best... managers. Hire the best people and provide them with the autonomy and tools to do their job and get out of their way.

Current Employee - Sales Executive

I have been working at Zendesk full-time for more than 3 years

Pros

Zendesk continues to be in a 'high growth phase' and has been for years. This gives the company a chance to create new processes, roles, teams, targets, and expectations. The company promotes from... within and gives employees the opportunity to jump into jobs they may not have been qualified for outside of Zendesk. The company has incredibly high expectations for each person and the sales quotas are a clear reflection of this. The team dynamics and friendly competition is one of the top reasons people can be happy here. Upper Management/Directors encourage you to work together with an incredible amount of autonomy - find out what works and what doesn't. If it doesn't, change it and start over.

Cons

Zendesk isn't the same company the founders claimed to have started. It's not an easy-going, laid back, play ping-pong during the day and nap on your break type of organization. It's an organization... that is changing so often the team rarely has time to settle into the new changes. The amount of change is unlike anything I could have imagined. I am not sure we ever truly let a plan play out and calculate results before implementing something else. Exciting? Yes. Stressful? Yes. We run a lean team and rely on everyone to step up. It's hard to hide when sales, support, ops, all need everyone on board and working 100%.

Advice to Management

Management should continue to change and push the employees! If something is implemented, let it breathe and wait for results before changing again. On the other hand, the company IPO'd at $15....25/share in 2014 and hit $93/share in 2019. We've also added a few thousand employees and several thousand customers....

Job Postings

Salesforce has 5,284 more recently posted open jobs than Zendesk.