Compare Revel Systems vs ShopKeep BETASee how ShopKeep vs. Revel Systems compare on employee ratings, job openings, CEO approval, business outlook and more.
What Employees Say
I have been working at Revel Systems full-time for more than a year
* Surrounded by motivated, kind people * Fast-paced environment with attention to work/life balance * Autonomy to tackle the work that you're interested in * 99% of negative reviews are from... disgruntled former employees who left or were pushed out (rightfully so) during the company's sorely needed restructuring
* Sometimes I find myself eating too many of the free snacks :)
Advice to Management
Keep pushing this company in the right direction!
I have been working at ShopKeep full-time
Compensation was recently bumped up, bringing it from far below the median to slightly below. Unlimited PTO is a great benefit. It's the only reason many of us are still here. Several people in... Customer Care have managed to move horizontally to other positions.
Don't be fooled by the attempt to place the veneer of a progressive startup culture or a dynamic, 21st century support team over this thing. ShopKeep Customer Care is little more than an... old-fashioned call center. Volume is overwhelming, burnout is rampant. Training is rudimentary. Turnover is staggering. Workload is crushing. Morale is abysmal. Our strategy is based around average handle time, so we rush customers off the phone at all costs and absolutely minimize followup. This leads to a vicious cycle of neverending callbacks over unaddressed issues. There are draconian attendance policies. There are also policies for automatic warnings and termination if you accidentally give out the wrong info on the phone. There is creepy unannounced call monitoring. Our idea of workforce management is to appoint some advisors to roles where they do little more than harass other advisors to cut followup and take more calls. Zero trust in the team. We suck at staffing and our systems prevent us from getting even the basics done for customers, so they are always angry at us. Our daily tools are laughably outdated and inefficient. We use salesforce to do technical support, and we spend a lot of time copying from one part of it and pasting into another. Inflexible 1980s-style procedures create mountains of pointless busywork for everyone. This isn't just "growing pains." A rotten culture of hierarchical behind-covering and thoughtless rigidity has infected the DNA of the team. If you're a career call center drone with zero initiative looking to stagger on to the next endless slog, ShopKeep Customer Care has sadly become just the place for you. If you're conscientious, inquisitive and and into doing good work, avoid at all costs.
Advice to Management
Seems unfixable at this point, so my advice would simply be to prepare for the business consequences of all this.