What does a Technical Support Engineer do?

A Technical Support Engineer is generally hired by a company to oversee and maintain their computer hardware and software systems. Their skills assist the company in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Engineer will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.

A bachelor's degree in Computer Science or closely related degree is required for the position. Additionally, some companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Engineer.

  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Actively update, maintain and monitor all aspects of computer networks
  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Industry-specific certification in relevant computer languages or software may be required
  • 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Ability to prioritize and manage several milestones and projects efficiently
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Experience installing and configuring computer systems and applications for a large company
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Technical Support Engineer Salaries

Average Base Pay

$60,175 /yr
Same as national average
Not including cash compensation
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$40K
Median: $60K
$90K
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Glassdoor Estimated Salary

Technical Support Engineer Career Path

Learn how to become a Technical Support Engineer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Technical Support Engineer
$60,175/yr
L3
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Technical Support Engineer Insights

Read what Technical Support Engineer professionals have to say about their job experiences and view top companies for this career.
WingifyWingify
Technical Support Engineer
Apr. 5, 2021

“These are definitely great for personal and professional growth and I truly gained a lot from these side projects.”

Mapvision
Technical Engineer
Feb. 25, 2021

“Growth and salary raise are not the best compared to similar jobs in the same area”

SAPSAP
Technical Support Engineer
Jun. 11, 2019

“Company takes care of you in all aspects and best place to work and work life balance”

Expleo GroupExpleo Group
Technical Engineer
Apr. 13, 2020

“Any innovative ideas and thoughts are well appreciated and Your are free to learn and implement your solutions here.”

Intel CorporationIntel Corporation
Technical Intern
May 13, 2019

“Great way to gain experience... there are so many projects and so much to learn”

EpicEpic
Technical Problem Solver (TS)
Mar. 31, 2021

“It was a great learning experience and definitely helped me identify what mattered most to me in my work.”

ImagenImagen
Technical Support Engineer
Jun. 3, 2020

“My boss there is the best boss I have ever had and a truly hard worker.”

Karthik EngineeringKarthik Engineering
Technical Support Engineer
Nov. 14, 2019

“Employment process was very smooth and we didn't face any difficulty while attending interview.”

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Technical Support Engineer Interviews

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Technical Support Engineer jobs