What does a Technical Support Analyst do?

A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.

A high school diploma is required with bachelor's degree in Computer Science or closely related degree being strongly preferred. Many companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Specialist.

  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of computer networks
  • Resolve technical issues related to network interruptions
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • A bachelor's degree in computer science or related technology field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience8+ years

Technical Support Analyst Salaries

Average Base Pay

$53,704 /yr
Same as national average
Not including cash compensation
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Median: $54K
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Glassdoor Estimated Salary

Technical Support Analyst Career Path

Learn how to become a Technical Support Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Technical Support Specialist
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Technical Support Analyst Insights

Read what Technical Support Analyst professionals have to say about their job experiences and view top companies for this career.
Epos NowEpos Now
Technical Support
Nov. 4, 2019

“I don't feel stuck in a dead end job and the progression scheme is transparent and easily understandable.”

Technical Co-Op
Mar. 29, 2020

“I was a mechanical engineering intern and learned a TON and pay was great!!”

Insight GlobalInsight Global
Technical Support Specialist
Sep. 11, 2019

“My recruiter Jordan was absolutely amazing and I loved the job that was found for me.”

Schneider ElectricSchneider Electric
Technical Support Analyst
Apr. 30, 2021

“Adaptation to digital tools and new procedures is very slow and there is no career path.”

Technical Support
Apr. 5, 2021

“Working with TaxDome is an amazing experience and I am planning to work full time soon.”

Senior Technical Support Specialist
May 17, 2021

“The company is highly technically advanced and they use some of the best and latest tools and technologies.”

Technical Support Executive
Mar. 13, 2020

“Collabera offered me a great opportunity to start my career and i consider myself fortunate.”

Prometheus GroupPrometheus Group
Technical Support
Aug. 14, 2020

“I strongly believe Prometheus is a great company to start developing a professional career and I would definitely recommend it.”

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Technical Support Analyst Interviews

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