What does a Technical Account Manager do?

Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction. They report to a director or supervisor and work with clients in the hopes of building strong relationships and to ensure customer satisfaction.

Technical account managers visit customers within an assigned area to ensure that their services are functioning well and advise customers of opportunities for additional services, products, or solutions. Sometimes, they coordinate installation or integration of services for a customer. They are tasked with identifying potential areas of concern for a customer before they arrive and deliver recommendations from current and potential internet technology needs during the business relationship. They train customers in the proper use of their products and answer product related queries in a timely and efficient manner. They provide reports to product developers and stakeholders product performance and track account metrics. Technical account managers need a bachelor’s degree in advertising, public relations, or related fields.

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Average Years of Experience

0 - 1
4%
2 - 4
45%
5 - 7
41%
8+
10%

Technical Account Manager Seniority Levels

Account Manager
12% made the transition
Customer Success Manager
32% made the transition
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Technical Account Manager Salaries

Average Base Pay

CA$81,002 /yr
Same as national average
Not including cash compensation
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CA$55k
Median: CA$81k
CA$119k
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Glassdoor Estimated Salary

Technical Account Manager jobs