What does a Team Lead do?

A team leader is a position found widely throughout various industries. A team leader works to ensure a positive experience for the customer by coaching and managing other employees. A team leader will also assist with the execution of daily operations by overseeing staff training, team building exercises and performance reviews. A team leader is well informed on the policies and expectations of the company and is usually promoted from within or has prior relevant experience.

Team leaders are required to have a high school education or GED. Many have advanced degrees in business management or a related field. A team leader in specialized industries may also be required to obtain additional certifications relevant to the field. Recent experience in the industry they are employed is essential, as team leaders oversee employees and their daily interactions with customers and do so to company standards. Leadership skills and the ability to resolve challenges quickly are common attributes of an effective team leader.

  • Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
  • Ensure company goals and objectives are being met by each employee and provide constructive feedback
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
  • Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
  • Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
  • Oversee and administer quizzes and tests to ensure employees have a firm understanding of company policy
  • Oversee and maintain inventory and order office, cleaning and other supplies as needed
  • Experience organizing training initiatives for departments within the company
  • Bachelor's degree in management or other relevant industry field is preferred
  • Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same
  • Proficient using Microsoft Suite and other data entry software
  • Instructional experience in a group business setting preferred
  • Strong understanding of business goals and standards for customer service
  • Experience analyzing company needs, employee development and goal setting
  • Ability to communicate effectively with senior management and other departments
  • Extensive knowledge of management strategies and practical application in the workplace

Average Years of Experience

0 - 1
2 - 4
5 - 7

Team Lead Seniority Levels

9% made the transition
44% made the transition
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Team Lead Salaries

Average Base Pay

$60,765 /yr
Same as national average
Not including cash compensation
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Median: $61K
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Glassdoor Estimated Salary

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