What does a Systems Support Analyst do?

Systems support analysts evaluate, optimize, configure, and maintain an organization’s IT systems. They study existing systems and processes to identify conflicts or inefficiencies and develop and implement solutions to address those issues. They focus on improvements or modifications that can increase productivity, save time, or provide a cost-effective alternative to current systems. They also provide expertise to help guide strategic planning for future IT systems coordination and decision-making.

Systems support analysts typically have a bachelor’s degree in computer science or a related technical discipline, and a background of roles involving analysis and configuration of IT systems. They should have hands-on experience with a range of systems and proficiency using common programming languages. Familiarity with systems that address common business challenges or objectives is helpful. These roles require strong analytical abilities and good communication skills.

What responsibilities are common for Systems Support Analyst jobs?
  • Provide technology implementation and support for applications used.
  • Analyze systems hardware and software problems and develop technical solutions.
  • Analyze complex business problems and assess how automated systems or process changes can be implemented to solve them.
  • Assist in formulating and designing business objectives and scope for system implementations.
  • Conduct root cause analysis in support of process improvements.
  • Ensure technical compatibility of existing and proposed software and hardware solutions.
  • Act as a liaison between end-users and vendors to ensure technical compatibility and satisfaction.
  • Serve as a technology lead on implementation of application upgrades and releases.
  • Work closely with business users to resolve ongoing functional issues with applications.
  • Work with business users to ensure that installed applications are meeting business requirements.
  • Perform other job-related duties or special projects as assigned.
What are the typical qualifications for Systems Support Analyst jobs?
  • Bachelor's or Graduate's Degree in business, computer science, engineering, information systems or information technology, or equivalent experience.
  • Fluent in a variety of programming languages, software, and systems.
  • Advanced understanding of business process analysis.
  • Strong command of English language and good communication skills.
  • Requires meticulous attention to detail.
  • Knowledgeable about system documentation.
Education--
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience2-4 years

Systems Support Analyst Salaries

Glassdoor Estimated Salary

Systems Support Analyst Career Path

Learn how to become a Systems Support Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
4%
2 - 4
90%
5 - 7
1%
8+
5%
Not including years spent in education and/or training
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Systems Support Analyst Insights

Read what Systems Support Analyst professionals have to say about their job experiences and view top companies for this career.
LINELINE
Systems Support Analyst
Apr 26, 2021

“Work and life balance is good”

LedcorLedcor
Systems Support Analyst
Jan 27, 2021

“People are nice (not your team).”

Mach ResourcesMach Resources
System Support Analyst
May 2, 2022

“workers are great to work with.”

INT TechnologiesINT Technologies
Systems Support Analyst
Jul 22, 2021

“Convenient location to my home.”

Liberty Mutual InsuranceLiberty Mutual Insurance
Senior Systems Support Analyst
Jan 6, 2020

“Career advancement is challenging.”

PCV MurcorPCV Murcor
Systems Support Analyst
Feb 22, 2022

“off for my IT career!”

Yellow PagesYellow Pages
Systems Support Analyst
May 9, 2022

“life balance with top”

University of MissouriUniversity of Missouri
System Support Analyst
Apr 22, 2022

“Rough training and little managerial oversight from anyone above supervising level.”

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Systems Support Analyst Interviews

Frequently asked questions about the role and responsibilities of a Systems Support Analyst

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  • Systems Engineer
  • Network Engineer

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Systems Support Analyst jobs