What does a Systems Support Analyst do?
Systems support analysts evaluate, optimize, configure, and maintain an organization’s IT systems. They study existing systems and processes to identify conflicts or inefficiencies and develop and implement solutions to address those issues. They focus on improvements or modifications that can increase productivity, save time, or provide a cost-effective alternative to current systems. They also provide expertise to help guide strategic planning for future IT systems coordination and decision-making.
Systems support analysts typically have a bachelor’s degree in computer science or a related technical discipline, and a background of roles involving analysis and configuration of IT systems. They should have hands-on experience with a range of systems and proficiency using common programming languages. Familiarity with systems that address common business challenges or objectives is helpful. These roles require strong analytical abilities and good communication skills.
- Provide technology implementation and support for applications used.
- Analyze systems hardware and software problems and develop technical solutions.
- Analyze complex business problems and assess how automated systems or process changes can be implemented to solve them.
- Assist in formulating and designing business objectives and scope for system implementations.
- Conduct root cause analysis in support of process improvements.
- Ensure technical compatibility of existing and proposed software and hardware solutions.
- Act as a liaison between end-users and vendors to ensure technical compatibility and satisfaction.
- Serve as a technology lead on implementation of application upgrades and releases.
- Work closely with business users to resolve ongoing functional issues with applications.
- Work with business users to ensure that installed applications are meeting business requirements.
- Perform other job-related duties or special projects as assigned.
- Bachelor's or Graduate's Degree in business, computer science, engineering, information systems or information technology, or equivalent experience.
- Fluent in a variety of programming languages, software, and systems.
- Advanced understanding of business process analysis.
- Strong command of English language and good communication skills.
- Requires meticulous attention to detail.
- Knowledgeable about system documentation.
Systems Support Analyst Salaries
Average Base Pay
Systems Support Analyst Career Path
Learn how to become a Systems Support Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Systems Support Analyst Insights
Core Bank“the best resume for me in the future wo work in better place and get achievement in my work.”
LINE“Work and life balance is good”
Arizona State University“Typically this isn’t an issue if you receive a market adjustment (pay increase) every year.”
Ledcor“People are nice (not your team).”
INT Technologies“Convenient location to my home.”
Mach Resources“workers are great to work with.”
Arizona State University“The pay is low compared to industry standards.”
Liberty Healthcare Corporation“Great work\personal life balance.”
Frequently asked questions about the role and responsibilities of a Systems Support Analyst
- Network Security Engineer
- Systems Administrator
- Systems Engineer
- Network Engineer