What does a Support Staff do?

Support specialists work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. They walk customers through software installation and launch newly-installed programs for the first time. They send technical documentation to customers and end-users and make recommendations to employees or customers for hardware changes if a computer cannot support a particularly needed software program.

Support specialists elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. They provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems and communicate with co-workers to diagnose problems. They prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow. Support specialists need a degree in computer science or information technology and program certification.

EducationBachelor's Degree
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Support Staff Salaries

Average Base Pay

$49,323 /yr
Same as national average
Not including cash compensation
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Median: $49K
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Glassdoor Estimated Salary

Support Staff Career Path

Learn how to become a Support Staff, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Staff Support Specialist
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Support Staff Insights

Read what Support Staff professionals have to say about their job experiences and view top companies for this career.
Couch Tomato CafeCouch Tomato Cafe
Floor Support
Apr. 27, 2021

“Pay was pretty low and didn't get much of a tip out at the end of the night”

IT Support Specialist
Aug. 3, 2021

“Money was good but not worth it for me as it was affecting my mental health.”

Benchmark Family ServicesBenchmark Family Services
Therapeutic Support Specialist
Apr. 17, 2020

“The foster families and children I worked with were amazing and kept me in this job.”

State of GeorgiaState of Georgia
Economic Support Specialist II
Jul. 9, 2021

“Upper leadership is not the best and do nothing to mitigate the stressors that comes with the job.”

Higher Ground EducationHigher Ground Education
Support Department
Jun. 15, 2020

“Work life balance wasn't great and the hours put in didn't reflect in pay.”

Support Staff
Oct. 31, 2019

“This is a good place to learn about the technical and business side of the industry.”

HCL TechnologiesHCL Technologies
Senior Support Specialist
Aug. 9, 2021

“salary is not the best per industry standards but also depends on your experience and overall skill level etc.”

Supportive Living SolutionsSupportive Living Solutions
Independent Living Specialist
Aug. 24, 2020

“Within this role I have been provided the opportunity to truly empower and improve individuals in our communities lives.”

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Support Staff Interviews

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Support Staff jobs