What does a Support Manager do?

IT support managers serve in director level roles overseeing the day-to-day operations of an IT support department. They lead a team of IT professionals, which may include developers, programmers, and support desk staff. They select, implement, and oversee the systems and equipment used by the department, including ticketing programs and any automated self-service tools. They establish and enforce department policies, guidelines, and user support standards. They are also accountable for implementing and overseeing an information security program with sufficient safeguards and protocols to keep data secure. They take a lead role in driving strategic planning and directing major initiatives.

IT support managers typically have a bachelor’s degree in a computer science field, and a background in IT roles, including positions with supervisory responsibilities. They must have strong leadership skills and good project management abilities.

Education--
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.8 ★
Avg. Experience2-4 years

Support Manager Salaries

Average Base Pay

$57,720 /yr
Same as national average
Not including cash compensation
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$31K
Median: $58K
$107K
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Glassdoor Estimated Salary

Support Manager Career Path

Learn how to become a Support Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Support Manager Insights

Read what Support Manager professionals have to say about their job experiences and view top companies for this career.
BioFire DiagnosticsBioFire Diagnostics
Software Support Manager
Oct. 26, 2020

“Amazing benefits and a product I can really stand behind”

S.P. RichardsS.P. Richards
IT Support Manager
Sep. 24, 2020

“Decent work and life balance”

Modulo2
IT Support Manager
Sep. 15, 2021

“Excellent Support and career progressions”

Farshore (UK)
Sales Support Team Leader
Sep. 6, 2021

“My immediate team were lovely and I enjoyed the creativity and the industry itself.”

Georgia AquariumGeorgia Aquarium
Life Support Manager
Jan. 29, 2021

“Expected to do whatever it takes to get the job done but little to no recognition.”

MaropostMaropost
Team Lead Support
Oct. 25, 2019

“• Cross functional teams working towards simplifying customer engagement which drives everyone to work as a team.”

F12.netF12.net
Remote Support Team Lead
May 11, 2021

“Your team always encourages you to do better because they know you can do better.”

University LivingUniversity Living
Sales Support Manager
Jun. 17, 2021

“Amazing team and department heads to work with.”

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Support Manager Interviews

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Support Manager jobs

Frequently asked questions about the role and responsibilities of a support manager

The most similar professions to support manager are:
  • Call Center Representative
  • Customer Service Manager
  • Customer Relations
  • Information Technology Specialist