What does a Support Engineer do?

Support engineers assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have. Engineers are commonly employed by technology companies and tend to focus on products and services produced by their company or its strategic partners. They assess customer needs, identify challenges or issues, and configure solutions that are customized for their individual needs. They assist with achieving a satisfactory resolution to any issues or problems a customer may be experiencing. They may write training manuals, help guides, and other support materials.

Support engineers typically have a high school diploma, although some roles require at least an associate degree. They commonly have a background in tech support or customer service. They should have in-depth knowledge of common programs and solutions, especially the products and services used by customers in their industry.

Education--
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Support Engineer Salaries

Average Base Pay

$66,516 /yr
Same as national average
Not including cash compensation
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$48K
Median: $67K
$93K
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Glassdoor Estimated Salary

Support Engineer Career Path

Learn how to become a Support Engineer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Support Engineer Insights

Read what Support Engineer professionals have to say about their job experiences and view top companies for this career.
Dimension DataDimension Data
Client Support Engineer
Apr. 23, 2021

“Good for fresh grad and a good stepping stone for those who want to pursue an IT career.”

Global Technology AssociatesGlobal Technology Associates
Support Engineer
Aug. 5, 2021

“Part of a great team (I work on a contract) and really enjoy what I do.”

Orange Business ServicesOrange Business Services
L2 Support Engineer
Jan. 24, 2021

“Salaries are not the best among the companies at the same field but still are good”

AlvariaAlvaria
Enterprise Support Engineer
Oct. 29, 2021

“The legacy Noble team (or what's left of it) is great to work with.”

CornerstoneIT
Support Engineer
Apr. 21, 2021

“performance pay is used as a way to prop up salary because base pay is low.”

DerivcoDerivco
IT Support Engineer
Aug. 26, 2021

“It is very easy to find yourself working longer hours if you enjoy your products or projects.”

Varonis SystemsVaronis Systems
Front Line Support Engineer
Oct. 26, 2021

“Taking the job at Varonis was the best decision I have ever made in my career path.”

IBM
Cloud Support Engineer
May 12, 2021

“Definitely a great stepping stone for even a more rewarding career within our outside of IBM.”

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Support Engineer Interviews

Related Careers

Desktop Engineer
$40,904
No skills overlap
Technical Support Specialist
$48,412
No skills overlap
Helpdesk Technician
$45,967
No skills overlap
Technical Support Engineer
$60,175
No skills overlap

Support Engineer jobs

Frequently asked questions about the role and responsibilities of a support engineer

The most similar professions to support engineer are:
  • Desktop Engineer
  • Technical Support Specialist
  • Helpdesk Technician
  • Technical Support Engineer