What does a Student Support Services do?

Support technicians provide a range of IT support services to assist users with issues and repairs. They often work as part of a helpdesk team, and frequently specialize in certain types of equipment or programs. Most commonly, technicians provide this support remotely either by phone or using an online tool, but some services may provide in-the-field technicians who perform onsite service and repairs. Technicians can assist with installation, setup, upgrades, program functions and features, and troubleshooting. They can also assist with malware and other virus issues, and can recommend safety protocol.

Support technicians typically have a high school diploma, although additional training or education is helpful. They must have extensive experience with common tech support questions and concerns, and be able to explain information in easy to understand terms. Experience using remote assistance tools is an advantage.

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Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Student Support Services Salaries

Average Base Pay

$52,553 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
$36K
Median: $53K
$76K
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Glassdoor Estimated Salary

Student Support Services Career Path

Learn how to become a Student Support Services, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Student Support Services Insights

Read what Student Support Services professionals have to say about their job experiences and view top companies for this career.
Nexus Vehicle Rental
Support Services
Nov. 6, 2019

“The Senior Management Team were great with me and provided me with the skills I needed to further my career.”

Instinct InnovationsInstinct Innovations
Software Support Executive
Dec. 4, 2020

“Good payment for your work and recognises you if you and your work is worth of.”

Lifetime TrainingLifetime Training
Support Services
Sep. 27, 2019

“Lots of career development and growth opportunities if you are keen to take accountability and develop yourself.”

Galt FoundationGalt Foundation
Desktop Support Technician
Aug. 31, 2020

“worst communication i have ever seen no idea when my contract was going to change but it seemed to change weekly”

Digital Transformation AgencyDigital Transformation Agency
IT Support Technician
Aug. 5, 2021

“There is no career progression unless you have worked in the APS for the last 50 years.”

Ditio Sys
Support Executive
Dec. 9, 2020

“Productive training period on building advanced skills which play a pivot role in our career.”

NSU (Nova Southeastern University)NSU (Nova Southeastern University)
Technology Support Technician
Jan. 19, 2021

“The pay isn’t the best but that’s expected seeing how this is an entry level position.”

Mid America Clinical LaboratoriesMid America Clinical Laboratories
Support Technician
Sep. 16, 2019

“NO TRAINING!!!! You're left to figure everything out on your own.”

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Student Support Services Interviews

Related Careers

Support Specialist
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Systems Administrator
$70,639
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Helpdesk Technician
$45,967
No skills overlap

Student Support Services jobs