What does a Strategic Account Manager do?
Strategic account managers serve as the liaisons between organizations and their clients. They expand client databases, maintain positive relationships with existing clients, attend assigned quotas, and ensure customer satisfaction. They also manage key account portfolios and work to achieve set account objectives. They establish strong long-term client relationships and communicate with significant clients regularly while responding to specific queries. They suggest solutions and innovative ideas that quickly and effectively meet a client's needs and handle complaints and problems.
Strategic account managers also act as liaisons between key customers and internal teams and identify and approach new potential strategic customers. Strategic account managers monitor sales performance metrics and prepare monthly, quarterly, and annual reports and forecasts. They ensure client satisfaction and identify new opportunities to create increased results and need a bachelor's degree in sales, business administration, or related fields.
Strategic Account Manager Salaries
Average Base Pay
Strategic Account Manager Career Path
Learn how to become a Strategic Account Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Strategic Account Manager Insights
“It's a fun environment to work in and I enjoyed working with both large and small client projects.”
“the onboarding experience and training is top notch and the best experience I had so far”
“Merit increases do not reflect how hard you work and how well you do your job.”
“The atmosphere was good and I worked for many years with largely the same colleagues.”
“You are empowered to do your job and it results in a great culture and performance.”
“Viva Naturals is an amazing place to work and I am glad to be part of the organisation.”
“Your experience in P&G will prove to be priceless in both personal and career development.”
“The best part of working at LegacyShield has been the opportunity for career growth and personal development.”
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Frequently asked questions about the role and responsibilities of a strategic account manager
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