What does a Shift Leader/Manager do?

A Shift Manager is generally found in a restaurant or food service industry. A Shift Manager works to ensure a positive experience for guests by overseeing all aspects of the dining experience. They assist with the execution of daily restaurant operations through training, supervision and team building. A Shift Manager is well educated in the policies and expectations of the company and is usually promoted from within or have prior relevant experience.

Shift Managers usually have a high school education or GED. A Shift Manager in the in the food industry will also be required to possess certification in food safety. Relevant and recent experience in the field they are working is essential, as they oversee managing employees and their daily interactions with customers and do so to company standards. Leadership skills and ability to resolve challenges quickly are common attributes found in an effective Shift Manager.

  • Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
  • Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
  • Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
  • Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers
  • Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work
  • Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
  • A high school diploma or GED certificate is preferred
  • Food handling certification and experience is essential in food service industry positions
  • Ability to properly and accurately assess situations quickly while adhering to company policies
  • Ability to work in the standing position for hours at a time
  • Experience managing the daily staff of a restaurant or retail store
  • Facilitate a positive environment and support a safe and productive workplace
  • Proven leadership and experience managing a diverse team is preferred
  • Ability to use company databases and software, as well as the ability to troubleshoot common software problems is essential
  • Effective in prioritizing daily tasks while accounting for unforeseen challenges
EducationBachelor's Degree
Work/Life Balance
3.0 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience8+ years

Shift Leader/Manager Salaries

Average Base Pay

$38,822 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
Median: $39K
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Glassdoor Estimated Salary

Shift Leader/Manager Career Path

Learn how to become a Shift Leader/Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Shift Manager Supervisor
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Shift Leader/Manager Insights

Read what Shift Leader/Manager professionals have to say about their job experiences and view top companies for this career.
Assistant Night Manager
Oct. 24, 2020

“Everything was great and I spent a very good time there and learned a lot.”

Shift Supervisor
Nov. 8, 2019

“Supervisor pay is really good compared to barista (+$3) and you still get tips”

Shift Leader
Nov. 13, 2021

“I have a great team to work with and look forward to growing with the company”

Shift Supervisor
Oct. 29, 2020

“If you get a good team and manager it will be one of the best jobs”

CoreLife EateryCoreLife Eatery
Shift Supervisor
Dec. 28, 2021

“My store was pretty good our store manager tried really had to make it a good place to work and I loved the food”

TGI FridaysTGI Fridays
Shift Leader
Jul. 25, 2019

“i loved all the people i worked with and a lot of the time we had a really good and fun time”

CVS HealthCVS Health
Shift Supervisor
Jan. 18, 2022

“My personal store manager was great but if you go to any other store it's awful.”

Noodles & CompanyNoodles & Company
Shift Manager
Jan. 11, 2021

“I've worked here for four years (throughout college) and was given the opportunity for promotion.”

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Shift Leader/Manager Interviews

Related Careers

13% skills overlap
General Manager
13% skills overlap
District Manager
No skills overlap
First Assistant Manager

Shift Leader/Manager jobs

Frequently asked questions about the role and responsibilities of a shift manager leader

When working as a shift manager leader, the most common skills you will need to perform your job and for career success are English Language, Customer Focus, Urgency, Time Management and English.

The most similar professions to shift manager leader are:
  • Manager
  • General Manager
  • District Manager
  • First Assistant Manager

The most common qualifications to become a shift manager leader is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.