What does a Service Representative do?

Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.

Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.

EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Service Representative Salaries

Average Base Pay

$46,085 /yr
Same as national average
Not including cash compensation
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$32K
Median: $46K
$66K
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Glassdoor Estimated Salary

Service Representative Career Path

Learn how to become a Service Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Service Representative
$46,085/yr
L3
See Career Path

Service Representative Insights

Read what Service Representative professionals have to say about their job experiences and view top companies for this career.
CentogeneCentogene
Representative
May 28, 2020

“Very disappointing and I feel totally misled about the reality of this job and lack of career path.”

Canon Business Process ServicesCanon Business Process Services
Office Services Representative
May 3, 2020

“life balance and great if one is reentering the workforce and/or considering a career transition.”

NQCNQC
Support Centre Representative
Jul. 22, 2020

“The job I had was a very rewarding one and the feeling I got at the end of the day after helping people was fantastic.”

Red Label EnterprisesRed Label Enterprises
Cusromer Service Representative
Oct. 16, 2020

“The team is truly great and I have learned so much in my little time here.”

CarMaxCarMax
Titles Representative
Dec. 23, 2020

“I can not say enough about what a stress free and enjoyable atmosphere it is at CarMax..”

TeleperformanceTeleperformance
Custoer Service Representative
Dec. 14, 2021

“No stress while working and I can balance my personal life and my work life.”

Pacific Autism Family NetworkPacific Autism Family Network
Representative
Sep. 24, 2019

“Great team to work with and have good understanding on autism spectrum disorder and related needs.”

TeleperformanceTeleperformance
Customer Representative
Nov. 16, 2021

“Work life is good in Teleperformance and you can balance your work and family life.”

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Service Representative Interviews

Related Careers

Front Desk Agent
$35,743
25% skills overlap
Front Desk Manager
$41,511
25% skills overlap
Receptionist
$38,595
50% skills overlap
Office Manager
$53,249

Service Representative jobs

Frequently asked questions about the role and responsibilities of a service representative

When working as a service representative, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Computer Literate, Microsoft Office Suite, Outstanding Communication and Typing.

The most similar professions to service representative are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Office Manager

The most common qualifications to become a service representative is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.