What does a Service Crew do?

Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.

Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.

EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Service Crew Salaries

Average Base Pay

$32,185 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
Median: $32K
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Glassdoor Estimated Salary

Service Crew Career Path

Learn how to become a Service Crew, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Service Representative
See Career Path

Service Crew Insights

Read what Service Crew professionals have to say about their job experiences and view top companies for this career.
May 28, 2020

“Very disappointing and I feel totally misled about the reality of this job and lack of career path.”

Canon Business Process ServicesCanon Business Process Services
Office Services Representative
May 3, 2020

“life balance and great if one is reentering the workforce and/or considering a career transition.”

Red Label EnterprisesRed Label Enterprises
Cusromer Service Representative
Oct. 16, 2020

“The team is truly great and I have learned so much in my little time here.”

Pacific Autism Family NetworkPacific Autism Family Network
Sep. 24, 2019

“Great team to work with and have good understanding on autism spectrum disorder and related needs.”

Customer Representative
Nov. 16, 2021

“Work life is good in Teleperformance and you can balance your work and family life.”

Service Crew
Jun. 9, 2020

“Staff were friendly to me and I enjoyed working for them a few years back.”

Costumer Service Representative
Aug. 24, 2021

“I was promised 40 hrs a week and benefits but it went down to 20hrs a week no benefits.”

Tata SkyTata Sky
Senior Area Service In Charge
Dec. 9, 2020

“I joined in JUN 15 But it was awesome to work here Training was all Good”

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Service Crew Interviews

Related Careers

Front Desk Agent
25% skills overlap
Front Desk Manager
25% skills overlap
50% skills overlap
Office Manager

Service Crew jobs

Frequently asked questions about the role and responsibilities of a service crew

When working as a service crew, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Computer Literate, Microsoft Office Suite, Outstanding Communication and Typing.

The most similar professions to service crew are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Office Manager

The most common qualifications to become a service crew is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.