What does a Receptionist do?

Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed. Receptionists are employed across almost every industry.

Receptionists generally have a high school diploma or equivalent. Most training for receptionist positions take place on-the-job. Receptionists oftentimes advance into administrative assistant roles. The best receptionists are friendly, extremely organized, and comfortable multi-tasking.

  • Answer and direct phone calls in a polite and friendly manner
  • Welcome visitors in a warm and friendly manner, and answer any questions visitors have
  • Maintain reception area and all common areas in a clean and tidy manner at all times
  • Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
  • Keep detailed and accurate records of visitor requests and of calls received
  • Receive deliveries; sort and distribute incoming mail
  • Take inventory of supplies and restock as needed
  • Maintain the general office filing system
  • High school diploma or general education degree (GED) required
  • 2-3 years of relevant experience in an office environment
  • Proficient in Microsoft Office
  • Able to type 35 wpm minimum
  • Strong phone skills
  • Demonstrated ability to read, write, and speak English
  • Comfortable multi-tasking and prioritizing tasks without guidance
  • Excellent interpersonal skills
  • Punctual with strong attendance history
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience0-1 Year

Receptionist Salaries

Average Base Pay

$38,595 /yr
Same as national average
Not including cash compensation
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Median: $39K
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Glassdoor Estimated Salary

Receptionist Career Path

Learn how to become a Receptionist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Receptionist Insights

Read what Receptionist professionals have to say about their job experiences and view top companies for this career.
Office ConciergeOffice Concierge
Front Desk Receptionist
Sep. 7, 2019

“Day to day at my site I am happy and know I do a great job.”

Trillium DentalTrillium Dental
Medical Reception
Oct. 20, 2021

“I liked the work and I liked the patience and my boss was cool so I guess no issues”

Holiday Inn ExpressHoliday Inn Express
Front Desk Receptionist
Jan. 27, 2021

“Pay wasn’t super great but it was a good job while going to school.”

Andrew Lin MD
Medical Receptionist
Oct. 18, 2021

“workers and doctor is nice and understanding; allows me to learn and make mistakes.”

Sep. 1, 2019

“based organization and I love that they post a scripture of the day to reflect on.”

Fields Auto GroupFields Auto Group
Nov. 14, 2019

“My coworkers and some of the nicer customers were the best parts of the job.”

Virtual Receptionist
Sep. 30, 2020

“Training is paid and involved enough that you really get an idea of the expectations of the job.”

The Ivy CollectionThe Ivy Collection
Aug. 6, 2020

“The interview was brief and I didn’t feel that the interviewer was invested in our conversation.”

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Receptionist Interviews

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