What does a Personal Banker do?

Personal bankers are the first person a customer will encounter when they step inside of a bank. They are responsible for creating a welcoming environment for a bank's new and regular customers as they help them with their banking needs and activities.

Personal bankers assist with account-related requests including deposits, withdrawals, transfers, or applications for debit and credit cards. They refer customers to a financial expert if needed and advise and sell customers on the bank's financial goods and services that go beyond simple accounts and cards. They assist in the resolution of any issues a customer may have with their banking services and guide them with services including a mortgage, loan, savings and retirement options. Personal bankers open and close accounts as requested, and they monitor customer accounts to ensure information is up-to-date. Personal bankers learn more about a customer's needs and help them find proper solutions within their bank. Personal bankers need a minimum high school diploma or equivalency including a GED and specific on-the-job training as provided by their employer.

EducationBachelor's Degree
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Personal Banker Salaries

Average Base Pay

$47,886 /yr
Same as national average
Not including cash compensation
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Median: $48K
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Glassdoor Estimated Salary

Personal Banker Career Path

Learn how to become a Personal Banker, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Personal Banker I
Personal Banker
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Personal Banker Insights

Read what Personal Banker professionals have to say about their job experiences and view top companies for this career.
Tri Counties BankTri Counties Bank
Personal Banker I
Nov. 30, 2021

“The job it’s self is nice and working with the people is such an amazing learning experience.”

Fifth ThirdFifth Third
Personal Banker II
May 10, 2021

“Started off with 3 weeks PTO and a week of sick time which is really good.”

The Citizens BankThe Citizens Bank
Personal Banker
Apr. 19, 2020

“this wasn't the schedule I wanted and it didn't provide a good work/life balance for me.”

Wells FargoWells Fargo
Personal Banker II
Jan. 16, 2021

“Wells Fargo has the best training program than any company I've ever worked for.”

Personal Banker
Dec. 11, 2019

“I really liked the manager that hired me but she moved locations not long after I started.”

PNC Financial Services GroupPNC Financial Services Group
Personal Banker
Jan. 12, 2021

“Good pay and great pro”

Trader Joe'sTrader Joe's
Personal Banker
Jul. 27, 2021

“Good pay and good whatever you want”

Wells FargoWells Fargo
Personal Banker
Feb. 3, 2021

“Also BONUS was reduced to nothing went from abt 3k a quarter to abt $400”

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Personal Banker Interviews

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