What does a Patient Care Representative do?

Patient care representatives support and assist patients in preparing for a medical procedure, hospital admission, or other treatment process. They often serve as a coordinator or liaison who communicates instructions and updates to patients and ensures that all required paperwork and other mandatory steps have been completed. They perform a range of clerical and administrative support tasks, including compiling and processing admission documents and discharge orders. They also explain procedures and provide patients with resources and information.

Patient care representatives have at least a high school diploma, but additional education or training is an asset. Experience working in a healthcare setting is helpful. They must be organized and detail oriented with good patient relations skills. Proficiency with common office software programs such as Excel is expected.

Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience8+ years

Patient Care Representative Salaries

Average Base Pay

$50,166 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
Median: $50K
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Glassdoor Estimated Salary

Patient Care Representative Insights

Read what Patient Care Representative professionals have to say about their job experiences and view top companies for this career.
Long Island Plastic Surgical GroupLong Island Plastic Surgical Group
Apr 27, 2022

“It was the long standing issues and complaints that made our jobs too stressful and unberable.”

Belgravia CentreBelgravia Centre
Patient Care Representative
Sept 2, 2021

“Good sized team so you get to work alongside others closely and get to know everyone you work with.”

Olive CrestOlive Crest
Youth Care Specialist
Jun 8, 2020

“workers was amazing and I don't know what I would have done without the support I received from them.”

The Center Orthopedic & Neurosurgical CareThe Center Orthopedic & Neurosurgical Care
Patient Service Specialist
Jul 1, 2020

“I got to work with a lot of great people and it was nice getting to help patients.”

UCSF Medical Center and UCSF Benioff Children’s HospitalsUCSF Medical Center and UCSF Benioff Children’s Hospitals
Patient Care Assistant (PCA)
Aug 14, 2021

“It is an environment that pushes you to be excellent and I really appreciate that.”

Hartford HealthCareHartford HealthCare
Patient Care Assistant (PCA)
Jul 16, 2021

“Very biased towards men I wouldn’t recommend any man to join this field as you will be discriminated because of the object between your legs.”

Patient Care Assistant (PCA)
Feb 6, 2022

“Most of the families are AMAZING people and enjoyable to work with.”

Saint Mary's Hospital (Madison)Saint Mary's Hospital (Madison)
Patient Care Assistant (PCA)
Mar 2, 2022

“Good great awesome nice best”

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Patient Care Representative Interviews

Patient Care Representative jobs