What does an Owner Operator do?
An owner operator acts as the chief stakeholder of a business operation. This position involves the overseeing of all operations from start to finish including the screening and interviewing of new hires and strategizing sales initiatives to increase business performance. Once new hires are onboarded in the business, an owner operator bears the responsibility of ensuring staff performs efficiently and effectively in conjunction with the business goals.
Although owner operators do not have to be qualified in any specific education, any business-related education and experience will greatly assist in the success of the business. Due to the nature of the work, long hours are to be expected which will also comprise of frequent travel to meet with suppliers and contractors as necessary. Good customer service and interpersonal skills are required combined with strong business acumen.
- Create a business plan and strategy for operations
- Strategize sales initiatives for high performance
- Oversee all operations of the business from start to finish
- Engage proactively with customers and prospects to increase sales
- Increase brand awareness through advertising and marketing
- Manage customer relations to improve return customers
- Negotiate and manage supplier contracts
- Screen and interview candidates for job openings
- Proven practical experience in the same business area of operations
- Exceptional verbal and written communication skills
- Knowledge of business management and operations
- Excellent customer service and ability to build rapport
- Good negotiation and problem-solving skills
- Entrepreneurial mindset with a strong business acumen
- Highly driven and self-motivated for success
- Able to work efficiently and effectively with minimal supervision
- Ability to work long hours at a time sitting and standing